Deployment Operations Specialist

2 weeks ago

London, Greater London, United Kingdom McDonald's Full time

The Opportunity

In this exciting opportunity, you will be part of a team accountable for the smooth and frequent deployment of our restaurant and digital products. You will be planning and ensuring the readiness for deployment of the latest and greatest features and releases to ensure restaurant and product stability.

Key Accountabilities

  • Support the planning and sequencing of all digital and restaurant technology deployment activities leading up to a successful deployment.
  • Accountable for deployment readiness, ensuring restaurants and/or our partners complete the necessary checks ahead of any deployment.
  • Responsible for the configuration and setup of any products and tools ahead of deployment commencing, including working with the Test function on validating these configurations.
  • Evaluate existing deployment procedures and recommend improvements and standardisation changes.
  • Assist in deployment risk assessment and mitigation activities.
  • Work closely with the Asset & Configuration team to ensure that restaurants are appropriately configured for any new software deployments and tools are in place.
  • Ensure quality is met in every deployment step.
  • Measure and report on deployment readiness and raise exceptions to the Asset & Configuration team to reduce future incidents.
  • Coordinate with the Comms & Engagement Specialist to develop a deployment communication plan.
  • Accountable for feeding back on stability of deployments, working closely with the Product Managers, Quality team, and suppliers.
  • Attend relevant multi-functional team meetings and contribute as required.

About the Team

You will work as part of the Deployment & Testing team, which forms part of the wider Technology team for the UK&I and Global business. We are a high-energy team, looking for an individual who can add their talent and personality to make us even better.

About You

An individual who understands the importance of building relationships across the business, with excellent curiosity, communication, and influencing skills, will do well in this role. An attention to detail, an analytical approach, and the ability to quickly identify the root cause of issues will be critical to success in the role. An individual fulfilling this role will be passionate about and demonstrate success in:

  • Previous product deployment experience is an advantage.
  • Proven success record in planning technology deployments.
  • Strong communication skills - written, verbal, and presentation.
  • Exceptional organisational skills and experience in dependency management and configuration.
  • Extensive experience in using Jira and Confluence.
  • Computer Literate - Sophisticated Excel, Word, PowerPoint.
  • Comfort and experience working in a fast-paced and changing working environment.
  • Experience in identifying and using external best practice to deliver best-in-class deployment solutions.
  • Excellent problem-solving skills and curiosity to explore new ways of working.
  • Display leadership behaviours and characteristics and a desire to develop self.
  • Experience and an ability to think outside of the box to tackle problems supporting a more frequent and smoother deployment process.
  • Seeking opportunities for continual improvement.

About McDonald's

At McDonald's, we are people from all walks of life. People are at the heart of everything we do, and they make the McDonald's experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees, and suppliers gives us strength.

We do not tolerate inequality, injustice, or discrimination of any kind. These are hugely important issues, and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald's or elsewhere.

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