Current jobs related to Customer Success Leader - Edinburgh, Edinburgh - Adobe
-
Head of Customer Success
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Br Dge Full timeUnlock Your Potential as a Customer Success LeaderAt BR-DGE, we're on a mission to revolutionize the payment ecosystem, and we're looking for a talented Head of Customer Success to join our team. As a key member of our leadership team, you'll play a pivotal role in shaping our customer success strategy and driving growth.About the RoleWe're seeking a...
-
Head of Customer Success
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Br Dge Full timeUnlock Your Potential as a Customer Success LeaderAt BR-DGE, we're on a mission to revolutionize the payment ecosystem, and we're looking for a talented Head of Customer Success to join our team. As a key member of our leadership team, you'll play a pivotal role in shaping our customer success strategy and driving growth.About the RoleWe're seeking a...
-
Customer Success Manager
1 month ago
Edinburgh, Edinburgh, United Kingdom Stampede AI Ltd Full timeCustomer Success ManagerWe're Stampede AI Ltd, a software company revolutionizing the hospitality sector with our innovative guest experience and engagement platform. As a Customer Success Manager, you'll play a vital role in ensuring the long-term success and satisfaction of our clients.Key ResponsibilitiesDeeply understand client needs and provide...
-
Customer Success Professional
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Stampede AI Ltd Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Stampede AI Ltd. As a key member of our Customer Experience team, you will play a critical role in ensuring the long-term success and satisfaction of our clients in the hospitality industry.Key ResponsibilitiesDevelop and maintain strong relationships with our clients,...
-
Customer Success Manager
1 month ago
Edinburgh, Edinburgh, United Kingdom Worldline Full timeJob Title: Customer Success ManagerAt Worldline, we are seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for leading and managing customer relationships, ensuring customer satisfaction, and driving business growth.Key Responsibilities:Develop and execute customer success plans to meet...
-
Customer Success Manager
1 month ago
Edinburgh, Edinburgh, United Kingdom Stampede AI Ltd Full timeCustomer Success ManagerWe're Stampede AI Ltd, a software company revolutionizing the hospitality sector with our innovative guest experience and engagement platform. As a Customer Success Manager, you'll play a vital role in our Customer Experience team, ensuring the long-term success and satisfaction of our clients.Key ResponsibilitiesDeeply understand...
-
Customer Success Manager
1 month ago
Edinburgh, Edinburgh, United Kingdom Stampede AI Ltd Full timeCustomer Success ManagerWe're Stampede AI Ltd, a software company revolutionizing the hospitality sector with our innovative guest experience and engagement platform. As a Customer Success Manager, you'll play a vital role in our Customer Experience team, ensuring the long-term success and satisfaction of our clients.Key ResponsibilitiesDeeply understand...
-
Customer Success Manager
1 month ago
Edinburgh, Edinburgh, United Kingdom Stampede AI Ltd Full timeCustomer Success ManagerWe're Stampede AI Ltd, a software company revolutionizing the hospitality sector with our innovative guest experience and engagement platform. As a Customer Success Manager, you'll play a critical role in ensuring the long-term success and satisfaction of our clients.Key ResponsibilitiesDevelop deep understanding of client needs and...
-
Customer Success Director
1 month ago
Edinburgh, Edinburgh, United Kingdom Br Dge Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Success Director to join our team at BR-DGE. As a key member of our leadership team, you will play a pivotal role in shaping and driving our customer success strategy from the ground up.Key ResponsibilitiesDevelop and implement a customer success strategy that drives customer...
-
Customer Success Director
1 month ago
Edinburgh, Edinburgh, United Kingdom Br Dge Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Success Director to join our team at BR-DGE. As a key member of our leadership team, you will play a pivotal role in shaping and driving our customer success strategy from the ground up.Key ResponsibilitiesDevelop and implement a customer success strategy that drives customer...
-
Customer Success Manager
2 months ago
Edinburgh, Edinburgh, United Kingdom Stampede AI Ltd Full timeAbout the RoleWe are seeking a highly skilled Client Growth Specialist to join our team at Stampede AI Ltd. As a key member of our Customer Experience team, you will play a critical role in driving the long-term success and satisfaction of our clients in the hospitality industry.Your primary responsibility will be to ensure the seamless adoption of our guest...
-
Customer Success Associate
1 week ago
Edinburgh, Edinburgh, United Kingdom Aegon UK Full timeAegon UK is seeking a Customer Success Associate to join our team in Edinburgh.About the Role:We are looking for a highly motivated and customer-focused individual to provide exceptional support to our customers in a digital environment. As a Customer Success Associate, you will be responsible for delivering an excellent customer service experience, managing...
-
Customer Success Associate
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Find Your Flex Full timeCustomer Success AssociateFull Time / PermanentEdinburgh - Hybrid (2 days office, 3 days at home PW)Salary - £27,200 - £40,800 DOEAt Find Your Flex, we are united through a single, clear purpose: Helping people live their best lives.We see longevity, aging, and changing life patterns as an opportunity for our customers, our employees, and society as a...
-
Customer Success Associate
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Aegon UK Full timeAbout the RoleWe are seeking a highly skilled Customer Success Associate to join our team at Aegon UK. As a key member of our Mylo customer value stream, you will be responsible for delivering exceptional customer service and support to our existing customer base.Key ResponsibilitiesProvide proactive support to customers through all stages of their Mylo...
-
Customer Success Manager
1 week ago
Edinburgh, Edinburgh, United Kingdom SIX Payment Services Full timeCustomer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at SIX Payment Services. As a key member of our customer success team, you will be responsible for leading and managing the end-to-end service and experience of a portfolio of customers.Key ResponsibilitiesLead and manage the end-to-end service and experience of...
-
Customer Success Specialist
2 days ago
Edinburgh, Edinburgh, United Kingdom Trip Full timeJob SummaryWe are seeking a Customer Success Specialist to join our team at Trip. In this role, you will be responsible for handling customer complaints and issues in a timely and professional manner.Key Responsibilities:Document and process customer complaints and GR issuesMaintain positive customer relationships while ensuring compliance with company...
-
Customer Success Lead
2 weeks ago
Edinburgh, Edinburgh, United Kingdom SIX Payment Services Full timeCustomer Success LeadDate posted 02/04/ Location Edinburgh | United Kingdom Company WorldlineAbout the RoleWe are seeking a highly skilled Customer Success Lead to join our team at Worldline. As a Customer Success Lead, you will be responsible for leading and managing a portfolio of customers, ensuring their service experience is exceptional and meets their...
-
Customer Success Manager
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Worldline Full timeCustomer Success Manager RoleAt Worldline, we are seeking a highly skilled Customer Success Manager to lead and manage the end-to-end service experience for a portfolio of customers. This is a unique opportunity to join our team of innovators and shape the evolution of payments technology.Key ResponsibilitiesLead and manage the service experience for a...
-
Customer Success Professional
4 days ago
Edinburgh, Edinburgh, United Kingdom SIX Payment Services Full timeCustomer Success ProfessionalAbout the RoleWe are seeking a highly skilled Customer Success Professional to join our team at SIX Payment Services. As a Customer Success Professional, you will be responsible for leading and having accountability for the end-to-end service and experience of a portfolio of customers.About the ResponsibilitiesYou will review,...
-
Customer Success Manager
4 weeks ago
Edinburgh, Edinburgh, United Kingdom SIX Payment Services Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for leading and managing the end-to-end service and experience of a portfolio of customers. This includes reviewing, managing, and reporting deviations to SLAs, developing service improvement plans, and coordinating...
Customer Success Leader
2 months ago
About the Role
We are seeking a highly skilled and experienced Technical Support Manager to join our EMEA Customer Support management team. As a member of this team, you will provide leadership to our technical support teams as they address technical support requests from our Experience Cloud customer base.
Key Responsibilities
- Share with team the mission, vision and core values of Adobe Customer Support.
- Provision of clear communications to your team in relation to all team objectives, service improvement initiatives, strategic direction and any structural changes that the organisation is undertaking.
- Take full ownership for all direct people management activities for all team members, such as agreeing objectives, measuring performance and providing valuable and constructive feedback, allocation of project work, participation of team members in key initiatives, fostering a culture of development and learning as well as enhancing and improving team morale.
- Role model the agreed key behaviours & capabilities designed to ensure high quality Customer Experience encouraging a high level of interaction and faster and more efficient resolution of customer issues.
- Use and evaluate performance data to create action plans to improve organisational or individual performance driving customer satisfaction, employee development, operational efficiency and service quality.
- Collaborate across the wider Customer Success and Sales leadership team to ensure alignment in customer retention and advocacy initiatives.
- Advocate on behalf of our customers during any CSO investigation or as part of the CSO review process and act as a leader on the management team for EMEA clients.
Requirements
- Proven track record working with, influencing and leading virtual teams across a large global company.
- Experienced and effective in communicating to Director and above partners in Sales, Consulting and Engineering.
- Highly articulate and presents plans and ideas in a compelling manner.
- Communicates passion, energy and enthusiasm.
- Ability to prioritize, manage, multi-task and execute projects multi-functionally.
- Experience with developing and implementing Self-Service strategies, ITIL or incident management would be beneficial.
About Adobe
At Adobe, we're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.
