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Client Service Director

2 months ago


Manchester, United Kingdom Bank of New York Mellon Corporation Full time

About the Role

We are seeking a highly skilled and experienced professional to join our Asset Servicing, Client Experience team as a Vice President, Client Service II. This role is a key position within our organization, and we are looking for someone who can make a significant impact in the following areas:

  • Client Service Delivery
    • Monitor and ensure smooth service delivery for our global clients, providing exceptional customer experience and resolving any issues that may arise.
  • Relationship Management
    • Support Relationship Managers in client account setup and governance, ensuring that all client needs are met and exceeded.
  • Process Improvement
    • Identify opportunities for process improvement and automation, working towards generating efficiencies and supporting financial targets.
  • Team Leadership
    • Develop and maintain policies and procedures for your team, setting metrics and goals to ensure continuous process improvement and optimal client satisfaction.
  • Staff Development
    • Recruit, direct, motivate, and develop your staff, maximizing their individual contribution, their professional growth, and their ability to function effectively with their colleagues as a team.

Requirements

  • Education
    • Bachelor's degree or higher is required.
  • Experience
    • 10+ years in the investment banking industry.
  • Leadership Experience
    • 3+ years of people management experience.

About Us

BNY Mellon Corporation is a leading global financial services company that empowers its employees to grow and succeed. We are committed to creating solutions that benefit businesses, communities, and people everywhere. Our culture is built on a strong foundation of excellence, and we offer highly competitive compensation, benefits, and wellbeing programs to our employees.