Multinational Customer Care Professional

4 days ago


Lichfield, United Kingdom Page Personnel Full time

Customer Service Role:

We are recruiting a Multinational Customer Care Professional to provide exceptional customer support to our German-speaking clients. This is a fantastic opportunity to join our team in Lichfield and contribute to the success of our company.

Key Responsibilities:

  • Provide outstanding customer support via phone, email, and chat, addressing inquiries and resolving issues promptly.
  • Support the sales team by processing orders, preparing quotes, and tracking sales activities to ensure a seamless customer experience.
  • Act as a liaison between customers and internal teams, clearly conveying customer needs and feedback to enhance service delivery.
  • Maintain detailed records of customer interactions, sales activities, and order statuses, ensuring compliance with company policies.
  • Gather and analyse customer feedback and market trends to assist in developing effective sales strategies.
  • Work closely with sales, marketing, and logistics teams to ensure alignment and optimise customer satisfaction.

About You:

To be successful in this role, you should have:

  • Fluent German language skills (spoken and written) and proficiency in English.
  • Previous experience in customer service and sales coordination is preferred.
  • Excellent verbal and written communication skills, with an emphasis on empathy and active listening.
  • Strong organisational abilities, with a keen attention to detail and the capacity to manage multiple tasks efficiently.
  • Proficient in using customer service software and Microsoft Office Suite; experience with CRM systems is a plus.

What We Offer:

  • A competitive salary of £27,500 per year.
  • The chance to work in a multinational company with a strong reputation in the Industrial / Manufacturing industry.
  • A supportive and professional work environment in Lichfield.
  • Opportunities for professional growth and development.
  • Great benefits package.


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