Financial Membership Expert
1 week ago
We are Yonder Global Group, a pioneering company revolutionizing the financial membership sector.
Our VisionWe aim to create a world where financial services are fair, conscious, and free from debt-related stress.
Our innovative approach focuses on building a credit card that prioritizes fun experiences and memorable moments over traditional corporate offerings.
About the RoleWe seek an exceptional Financial Membership Expert to join our team in delivering outstanding support to our members. As a key member of our Support Team, you will be responsible for providing top-notch assistance, resolving complex issues, and contributing to the growth and development of our financial membership product.
This is a shift-based role that requires flexibility, including working some weekends. You will need to possess excellent communication skills, be highly adaptable, and thrive in a fast-paced environment.
Key Responsibilities- Offer world-class support to our members through various channels, ensuring timely and effective resolution of their queries.
- Analyze internal guides and FAQs to identify areas for improvement and contribute to the refinement of our support processes.
- Participate in regular syncs with the Member Support team to discuss complex cases, share knowledge, and refine our processes.
To succeed in this role, you should have:
- Experience in financial services or a related field, preferably in a fast-paced startup or corporate environment.
- Familiarity with live chat platforms, such as Intercom.
- A strong background in customer support, escalations, and investigations.
- The ability to work calmly under pressure during peak periods.
In return for your expertise and dedication, we offer:
- A competitive salary range of £25,000 - £35,000 per annum, dependent on experience.
- 35 days of annual leave (27 days + 8 bank holidays).
- Regular team-building activities and social events.
- A comprehensive benefits package, including private healthcare, dental, and vision cover.
- A learning and training allowance of £500 per year.
- A cycle-to-work scheme and other perks to enhance your work-life balance.
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