Administrative Support Specialist

2 months ago

Maidstone, Kent, United Kingdom NELFT North East London Foundation Trust Full time

About the Role

We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our Single Point of Access team at NELFT North East London Foundation Trust. As a key member of our team, you will play a vital role in supporting the efficient running of our services, ensuring that referrals are processed and managed in a timely and efficient manner.

Key Responsibilities

  • Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner while recognizing barriers to communication.
  • Ensure that complex calls from anxious and distressed clients are passed to the appropriate person to deal with effectively and appropriately, or escalated to senior staff members if necessary.
  • Respond to enquiries and take appropriate action on behalf of the service, either by telephone or correspondence, within agreed time limits.
  • Manage and maintain an efficient administrative system on behalf of others.
  • Draft general correspondence on behalf of the service.
  • Accurately produce reports, correspondence, and documents from a variety of sources.
  • Work without supervision and ensure urgent situations are addressed swiftly.
  • Ensure workload is managed and prioritized appropriately.
  • Establish and maintain electronic and manual filing systems.
  • Type letters generated by the service.
  • Input generic data into organizational systems or in-house records.

Person Specification

Qualifications

  • Qualification in administration (NVQ level 2-4).
  • 1-2 years of administrative experience.
  • Excellent IT skills.

Desirable

  • Experience of working in the NHS.

Experience

  • Experience of working successfully in a team.

Skills

  • Administrative skills.

Knowledge

  • Able to communicate clearly and thoughtfully in various contexts.

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