Service Desk Resolution Expert

5 days ago


Radstock, Bath and North East Somerset, United Kingdom CFH Docmail Ltd. Full time
Key Responsibilities
As a Technical Helpdesk Professional, you will be responsible for providing technical assistance to internal customers. Your duties will include troubleshooting and resolving IT issues, managing service requests, and monitoring internal systems to report/escalate incidents as necessary.

You will work under pressure and manage your workload to meet SLA requirements, ensuring timely updates and resolution. Additionally, you will maintain user endpoint security by updating operating systems and third-party software.



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