IT Service Desk Team Member

10 hours ago


Radstock, Bath and North East Somerset, United Kingdom CFH Docmail Ltd. Full time

Are you a highly motivated and organized individual looking for a challenging role in IT support? Do you have a passion for helping others and ensuring seamless technical operations?

Job Overview

As a Helpdesk IT Analyst at CFH Docmail Ltd., you will be responsible for delivering top-notch technical support to our clients, ensuring that all technical issues are resolved efficiently and effectively. Your primary goal will be to enhance customer satisfaction and loyalty by providing excellent service.

Key Responsibilities:

  • Respond to and resolve technical queries and issues from customers via phone, email, or on-site visits.
  • Analyze and troubleshoot complex technical problems related to hardware, software, and network configurations.
  • Develop and maintain comprehensive knowledge of our products, services, and technical solutions.
  • Collaborate with cross-functional teams to ensure seamless communication and coordination.
  • Contribute to the continuous improvement of our technical support processes and procedures.

Requirements:

  • 2+ years of experience in a technical support role, preferably in an IT service desk environment.
  • Strong understanding of computer systems, networks, and software applications, including Windows, Linux, and macOS.
  • Excellent problem-solving, analytical, and communication skills, with the ability to work independently and collaboratively as part of a team.
  • Proven track record of delivering exceptional customer service, with a strong focus on issue resolution, customer satisfaction, and loyalty.
  • Diploma or degree in Computer Science, Information Technology, or a related field.

Salary Range: £22,000 - £32,000 per annum, depending on experience.



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