IT Infrastructure Specialist Edinburgh

4 days ago

Edinburgh, Edinburgh, United Kingdom GBA5 EntServ UK Limited Full time
Job Title: IT Infrastructure Engineer Edinburgh

We are seeking a highly skilled IT Infrastructure Engineer to join our team in Edinburgh. As an IT Infrastructure Engineer, you will be responsible for maintaining and promoting the highest level of service to our clients.

Key Responsibilities:
  • Maintain and promote the highest level of service to our clients
  • Adhere to technical standards and service delivery processes
  • Responsible for 3rd Line incident ticket handling, escalation, and problem diagnosis
  • Manage a range of technologies such as Domain Central Services (Active Directory), SCCM
  • Create security groups, GPO's, and roaming profiles through Microsoft Active Directory
  • Carry out BAU run activities, such as Monthly Security Patching to infrastructure estate
  • Basic Citrix administration via Citrix Studio, Director, and vCenter
  • Work within challenging SLA's and follow escalation paths to the leadership team and product specialists and 3rd parties promptly when required
  • Represent the Infrastructure team in customer meetings and deputise in the Team/Function Leaders absence
Secondary Responsibilities:
  • Member of the 3rd Line Break/Fix team supporting laptop, desktop, and VDI terminals tickets
  • Coach and educate the 2nd Line Engineers, in developing knowledge articles to improve first time fix
  • Assisting with customer projects where required
  • Create and update procedural documentation
  • Investigation and reporting of network failures
  • Basic administration of network back-ups utilising Veritas Net Backup Software
Requirements:
  • Knowledge of Microsoft Windows 10 Operating Systems as well as legacy OS i.e. Win7, XP – Deployment, configuration, and support
  • Knowledge of Microsoft Office 2016 onwards
  • Developed knowledge of Cisco network hardware and routing
  • Proven and demonstrable software and hardware troubleshooting skills
  • Knowledge of SCCM, Active Directory, Group Policy
  • Good written communication: concise and accurate call logging, documentation, and email correspondence
  • Able to work well as part of a team or independently
  • Sound understanding of VMware version 7 and newer
Desirable Skills:
  • Microsoft Windows 10 training and certification
  • Ivanti Security Controls
  • Avecto Defend Point
  • Microsoft WSUS

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