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IT Infrastructure Specialist Edinburgh

2 months ago

Edinburgh, Edinburgh, United Kingdom GBA5 EntServ UK Limited Full time
Job Title: IT Infrastructure Engineer Edinburgh

We are seeking a highly skilled IT Infrastructure Engineer to join our team in Edinburgh. As an IT Infrastructure Engineer, you will be responsible for maintaining and promoting the highest level of service to our clients.

Key Responsibilities:
  • Maintain and promote the highest level of service to our clients
  • Adhere to technical standards and service delivery processes
  • Responsible for 3rd Line incident ticket handling, escalation, and problem diagnosis
  • Manage a range of technologies including Domain Central Services, SCCM, and Microsoft Active Directory
  • Create security groups, GPOs, and roaming profiles through Microsoft Active Directory
  • Carry out BAU run activities, such as monthly security patching to the infrastructure estate
  • Basic Citrix administration via Citrix Studio, Director, and vCenter
  • Work within challenging SLAs and follow escalation paths to the leadership team and product specialists and 3rd parties promptly when required
  • Represent the Infrastructure team in customer meetings and deputise in the Team/Function Leaders absence
Secondary Responsibilities:
  • Member of the 3rd Line Break/Fix team supporting laptop, desktop, and VDI terminals tickets
  • Coach and educate the 2nd Line Engineers in developing knowledge articles to improve first-time fix
  • Assist with customer projects where required
  • Create and update procedural documentation
  • Investigation and reporting of network failures
  • Basic administration of network backups utilising Veritas Net Backup Software
Essential Skills and Qualifications:
  • Knowledge of Microsoft Windows 10 Operating Systems and legacy OS i.e. Win7, XP - deployment, configuration, and support
  • Knowledge of Microsoft Office 2016 onwards
  • Developed knowledge of Cisco network hardware and routing
  • Proven and demonstrable software and hardware troubleshooting skills
  • Knowledge of SCCM, Active Directory, Group Policy
  • Good written communication: concise and accurate call logging, documentation, and email correspondence
  • Able to work well as part of a team or independently
  • Sound understanding of VMware version 7 and newer
Desirable Skills / Qualifications:
  • Microsoft Windows 10 training and certification
  • Ivanti Security Controls
  • Avecto Defend Point
  • Microsoft WSUS

We are looking for a highly customer-focused and enthusiastic IT Infrastructure Engineer to support one of our clients based on-site in Edinburgh. If you have a passion for delivering exceptional service and a strong background in IT infrastructure, we would love to hear from you.