IT Infrastructure Specialist Edinburgh
4 days ago
We are seeking a highly skilled IT Infrastructure Engineer to join our team in Edinburgh. As a key member of our infrastructure team, you will be responsible for maintaining and promoting the highest level of service to our clients.
Key Responsibilities:- Responsible for maintaining and promoting highest level of service to the client.
- Adhering to technical standards, service delivery processes and ensuring service delivery is effective and efficient
- Responsible for 3rd Line incident ticket handling, escalation and problem diagnosis
- Manage a range of technologies such as Domain Central Services (Active Directory), SCCM – to include optimisation, interoperability and availability.
- Creating security groups, GPO's and roaming profiles through Microsoft Active Directory
- Carry out BAU run activities, such as Monthly Security Patching to infrastructure estate.
- Basic Citrix administration via Citrix Studio, Director and vCenter
- Work within challenging SLA's and follow escalation paths to the leadership team and product specialists and 3rd parties promptly when required
- Represent the Infrastructure team in customer meetings and deputise in the Team/Function Leaders absence
- Member of the 3rd Line Break/Fix team supporting laptop, desktop and VDI terminals tickets
- Coach and educate the 2nd Line Engineers, in developing knowledge articles to improve first time fix
- Assisting with customer projects where required
- Create and update procedural documentation
- Investigation and reporting of network failures.
- Basic administration of network back-ups utilising Veritas Net Backup Software
- Knowledge of Microsoft Windows 10 Operating Systems as well as legacy OS i.e. Win7, XP – Deployment, configuration, and support
- Knowledge of Microsoft Office 2016 onwards
- Developed knowledge of Cisco network hardware and routing
- Proven and demonstrable software and hardware troubleshooting skills
- Knowledge of SCCM, Active Directory, Group Policy
- Good written communication: concise and accurate call logging, documentation and email correspondence
- Able to work well as part of a team or independently.
- Sound understanding of VMware version 7 and newer.
- Microsoft Windows 10 training and certification
- Ivanti Security Controls
- Avecto Defend Point
- Microsoft WSUS
We are looking for a highly customer-focused and enthusiastic IT Infrastructure Engineer to support one of our clients based on-site in Edinburgh. If you have a passion for delivering exceptional service and a strong background in IT infrastructure, we encourage you to apply for this exciting opportunity.
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