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Product Support Account Manager

1 month ago

Ashford, Kent, United Kingdom eastgrinsteadcourier Full time
Job Title: Product Support Account Manager Job Summary: We are seeking a dynamic and experienced Product Support Sales Manager to manage an agreed portfolio of customer accounts across the UK. Main Responsibilities: * Exploit the Finning market analysis tool to identify new accounts, lapsed accounts, and product campaign opportunities. * Convert leads generated by the Inside Sales Team. * Use FST (Finning Sales Tracker) to record, manage, and report on opportunities and sales as required by management. * Act as a point of contact for customers, stakeholders, and influencers, promoting Finning support services relevant to their needs and assisting personally where possible. * Speedy resolution of customer complaints and disputes. Key Skills: * Industry knowledge * Strong negotiation and customer service skills * Comfortable with technical and operational data analysis * Able to use and update current business systems such as Cognos, FST, DBS, SIS, Compass, and segment-specific systems as appropriate Requirements: * 2-3 years minimum sales experience in an appropriate product support sector with demonstrable success Benefits: * Private medical insurance * Enhanced maternity and paternity packages * Family-friendly policies to support working parents * Enhanced flexible working options * Support from a team of 40+ Mental Health first-aiders * Employee wellbeing solutions * Electric car scheme (UK) * The opportunity to work support your charity of choice via Give As You Earn * Length of service or recognition awards Company Culture: At Finning, we prioritize creating a diverse and inclusive environment. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations/adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.