Beauty & Balmain Business Manager Position

2 weeks ago

London, Greater London, United Kingdom Tom Ford Full time
Tom Ford Beauty Business Manager Opportunity

Business Manager - BALMAIN & TOM FORD

About Us

We are a luxury beauty brand that embodies the essence of empowerment and unity. Inspired by Parisian style and infused with a global modern vision, we are seeking a dynamic and customer-centric Business Manager to lead our team of beauty ambassadors.

Job Description

We are looking for a Business Manager to coach and develop our team to achieve sales, customer service, and operational targets. The successful candidate will be accountable for the smooth running of the counter and ensure all team members are aligned to our brand vision.

Key Responsibilities

  • Welcome customers to the luxury beauty experience, providing personalized assistance and a high level of customer service while conveying our brand values.
  • Serve as a passionate Brand Ambassador, fostering client loyalty and confidence while maximizing sales opportunities.
  • Be an expert on all product information to guide customers effectively.
  • Collaborate with the Sales Team to ensure seamless transactions and assist both on and off the sales floor while adhering to our luxury service standards and hygiene.
  • Support visual merchandising initiatives and contribute to back-of-house duties such as inventory control.
  • Capture customer details for CRM purposes, maintaining relationships and ensuring after-sales follow up.
  • Stay updated on beauty and fragrance trends, product knowledge, and brand information through ongoing training and self-directed learning.
  • Manage growth of your personal luxury beauty business within the store, taking ownership and responsibility for your performance.
  • Always present a proper luxury beauty image and look, upholding our brand's standards of presentation and professionalism.

Qualifications

  • Retail management experience preferably within beauty or a fast-paced retail environment.
  • Experience setting and exceeding sales, KPI, and customer service targets.
  • Proven track record of leading, coaching, and developing a team to succeed.
  • Experience of creating and executing in-store events.
  • Strong passion for all things beauty related, especially fragrance and makeup.
  • Excellent communication and interpersonal skills with a passion to provide inspirational and authentic customer service.
  • Detail-orientated with a proactive attitude towards learning and self-improvement.
  • Flexibility across days/hours.
  • Proof of Right to live and work in the country.

Benefits

  • Competitive industry salary.
  • Commission scheme eligibility.
  • Annual leave & Family Leave.
  • Product discount/Staff Product Concession monthly credit spend allowance.
  • Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme).
  • Benefits platform with exclusive discounts and offers.
  • Extensive training and development opportunities.
  • Employee discount on Estee Lauder Companies Brands.
  • Opportunities for career growth and development within the luxury industry.

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