Beauty & Balmain Business Manager

2 weeks ago

London, Greater London, United Kingdom Tom Ford Full time
Tom Ford Beauty Ambassador Opportunity

Unlock Your Potential in Luxury Retail

About Us

At Tom Ford, we're passionate about empowering individuals to realize their full potential. Our brand embodies the essence of luxury, sophistication, and self-expression. We're seeking a dynamic and customer-centric Business Manager to join our team and lead our Balmain Beauty Ambassadors in delivering exceptional sales, customer service, and operational results.

Key Responsibilities

  • Provide personalized assistance and luxury customer service to clients, conveying the values of Balmain Beauty.
  • Serve as a passionate Brand Ambassador, fostering client loyalty and confidence while maximizing sales opportunities.
  • Stay up-to-date on product information to guide customers effectively.
  • Collaborate with the Sales Team to ensure seamless transactions and assist both on and off the sales floor.
  • Support visual merchandising initiatives and contribute to back-of-house duties such as inventory control.
  • Capture customer details for CRM purposes, maintaining relationships and ensuring after-sales follow-up.
  • Stay updated on beauty and fragrance trends, product knowledge, and brand information through ongoing training and self-directed learning.
  • Manage growth of your personal Balmain Beauty business within the store, taking ownership and responsibility for your performance.

Qualifications

  • Retail management experience preferably within beauty or a fast-paced retail environment.
  • Experience setting and exceeding sales, KPI, and customer service targets.
  • Proven track record of leading, coaching, and developing a team to succeed.
  • Experience of creating and executing in-store events.
  • Strong passion for all things beauty-related, especially fragrance and make-up.
  • Excellent communication and interpersonal skills with a passion to provide inspirational and authentic customer service.
  • Detail-orientated with a proactive attitude towards learning and self-improvement.
  • Flexibility across days/hours.

Benefits

  • Competitive industry salary.
  • Commission scheme eligibility.
  • Annual leave & Family Leave.
  • Product discount/Staff Product Concession monthly credit spend allowance.
  • Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme).
  • Benefits platform with exclusive discounts and offers.
  • Extensive training and development opportunities.
  • Employee discount on Estee Lauder Companies Brands.
  • Opportunities for career growth and development within the luxury industry.

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