Beauty and Fragrance Business Development Manager

1 week ago

London, Greater London, United Kingdom Tom Ford Full time
Business Manager - Balmain Beauty

About Us

At Balmain Beauty, we're a movement, a vision, and a celebration of self-realization. Inspired by Parisian style and infused with a global modern vision, Balmain Beauty embodies empowerment and unity. We're seeking a dynamic Business Manager to lead our team of Balmain Beauty Ambassadors in SELFRIDGES LONDON.

Job Description

We're looking for a customer-centric Business Manager to lead, coach, and develop our team to achieve sales, customer service, and operational targets. You'll be accountable for the smooth running of the counter and ensure your team is aligned to the Balmain Beauty vision. Key responsibilities include:

  • Welcome customers to the Balmain beauty experience, providing personalized assistance and luxury customer service.
  • Serve as a passionate Brand Ambassador, fostering client loyalty and confidence.
  • Be an expert on all product information to guide customers effectively.
  • Collaborate with the Sales Team to ensure seamless transactions and assist on and off the sales floor.
  • Support visual merchandising initiatives and contribute to back-of-house duties.
  • Capture customer details for CRM purposes and maintain relationships.
  • Stay updated on beauty and fragrance trends, product knowledge, and brand information.
  • Manage growth of your personal Balmain Beauty business within the store.

Qualifications

  • Retail management experience preferably within beauty or a fast-paced retail environment.
  • Experience setting and exceeding sales, KPI, and customer service targets.
  • Proven track record of leading, coaching, and developing a team to succeed.
  • Experience of creating and executing in-store events.
  • Strong passion for all things beauty related, especially fragrance and make-up.
  • Excellent communication and interpersonal skills.
  • Detail-orientated with a proactive attitude towards learning and self-improvement.
  • Flexibility across days/hours.

Benefits

  • Competitive industry salary.
  • Commission scheme eligibility.
  • Annual leave and Family Leave.
  • Product discount/staff product concession monthly credit spend allowance.
  • Mental Health Wellbeing Initiatives.
  • Benefits platform with exclusive discounts and offers.
  • Extensive training and development opportunities.
  • Employee discount on Estee Lauder Companies Brands.

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