Beauty Advisor
4 weeks ago
About the Role:
We are seeking a skilled Fragrance Expert to join our team at Sephora. As a Fragrance Specialist, you will be responsible for providing exceptional customer service and expert advice to clients. Your knowledge and passion for Fragrances will drive sales and contribute to the success of our Sephora store in the UK.
Key Responsibilities:
- Customer Assistance: Engage with customers in a friendly and approachable manner, actively listening to their needs and preferences. Offer personalized recommendations and advice, taking into consideration individual requests.
- Product Knowledge: Stay up-to-date with the latest fragrance trends and products available at Sephora. Continuously expand your knowledge of new product launches, ingredients, and industry innovations to provide accurate and valuable information to customers.
- Sales and Goals: Proactively engage customers to drive sales and meet store sales targets. Recommend additional products, upsell complementary items, and promote Sephora's loyalty program.
- Visual Merchandising: Support your store team with merchandising procedures, including product displays and promotions. Ensure shelves are stocked with an appropriate quantity of products at all times.
- Brand Representation: Embody the Sephora brand values and maintain a professional appearance at all times. Act as a brand ambassador by actively promoting Sephora's values and offerings.
- Team Collaboration: Collaborate with the store team to create a positive and inclusive work environment. Support your store team in explaining and demonstrating new products, trends, and fragrance demonstrations or storytelling.
- Operations: Assist at the cash desk when asked to, ensuring a positive customer experience. Transition seamlessly to the stockroom to support in deliveries and maintain efficient replenishment processes.
Requirements:
- You are a natural storyteller passionate about fragrance and delighting customers.
- You have essential fragrance knowledge and in-store sales & services experience.
- You have excellent communication and empathic skills.
- You have the ability to be creative and innovative.
- Goal-oriented mindset and proven track record of meeting or exceeding sales targets.
- Ability to multitask, prioritize, and thrive in a fast-paced retail environment.
- You speak English fluently (any other language would be a plus).
- Ability to work flexible hours, including evenings, weekends, and holidays, as required.
About Sephora:
- The People: You will be surrounded by talented leaders and teams – people you can be proud to work with.
- The Learning: We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
- The Culture: As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. We are united by a common goal – to reimagine the future of beauty.
Equal Opportunities:
Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
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