Operational Leader

4 weeks ago

Skegness, Lincolnshire, United Kingdom Butlins Full time
About the Role

We are seeking an experienced leader to join our Buffets Team as a Shift Manager. Reporting to the Venue Manager, the successful candidate will be responsible for ensuring daily operational plans are fulfilled by leading the team and ensuring they are in the right place at the right time to manage fluctuating guest demand while maintaining high operational standards and guest experience.

The Shift Manager will support and coach the team to deliver a great experience and drive key targets such as add-on sales or promotions. This is an operational guest-facing role, and all non-guest-facing tasks and activities will be allocated as time within the working week to allow the Shift Manager to spend the majority of their time within the venue and with our guests.

The role covers a 5-day working week over 7 days, requiring flexibility. As with all roles at Butlin's, no day will be the same, and the successful candidate will need to enjoy thinking on their feet, getting stuck in, and ensuring that our guest experience is always their number one priority.

About You

We are looking for an experienced leader from within an F&B environment who can support the team to deliver fantastic service. The ideal candidate will have experience in training and coaching the team in a fun-filled environment to deliver an excellent experience.

The successful candidate will have previous experience in leading within a busy restaurant, bar, or retail environment where a balance of speed and quality is important. They will be confident in directing and responding in any situation while delivering consistent brand standards.

The ability to lead, motivate, and engage the team, even at periods of high demand, is essential, as well as being able to manage multiple priorities and adapt quickly to changing requirements. With strong leadership skills, the successful candidate will be confident in inspiring the team to deliver amazing results for our teams and guests every day.

About Butlin's

At Butlin's, we're all about fun, excitement, and adventure by the bucketload. For over 80 years, we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult-only Big Weekenders.

Our culture is what sets us apart. We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values: Create Smiles, Get Stuck In, and Cares For Each Other. If you want a role where you can make a real difference and be part of a team that genuinely cares for each other, this could be the perfect fit for you.

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