Customer Experience Owner

1 day ago


High Wycombe, Buckinghamshire, United Kingdom Austin Fraser Full time

Job Title: Customer Experience Owner

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We are looking for a highly skilled Customer Experience Owner to join our team at Austin Fraser. The successful candidate will be responsible for ensuring that all web delivery platforms provide an excellent customer experience.

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About the Role

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  • Ensure web delivery platforms are effective and provide an excellent customer experience.
  • Develop and maintain user stories for use within an Agile / Sprint delivery process.
  • Collaborate with internal and external development teams to design and develop solutions that successfully deliver each new enhancement.
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Requirements

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  • Proficient in HTML and CSS.
  • At least 2 years' experience in the web platforms software development life cycle.
  • Business Analysis experience.
  • Knowledge of Google Analytics and web platform monitoring tools.
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Benefits and Salary

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  • 25 days holiday + Bank Holidays.
  • Private healthcare and dental cover.
  • Other salary sacrifice schemes.
  • Life assurance.
  • Free onsite parking.
  • Hybrid working.
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Estimated Salary: £52,000 - £62,000 per annum

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Austin Fraser offers exciting career opportunities across Sales, Marketing, and Creative sectors.


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