Enquiries Coordinator Position

3 weeks ago

Surbiton, Greater London, United Kingdom Carlton Recruitment Full time

Enquiries Coordinator Role

We are seeking an Enquiries Coordinator to manage long term and short break occupancy enquiries along with incoming enquiries and provide regular reports.

You will reach a broad audience of potential users via a range of professionals and community organisations.

Key Responsibilities:

  • Manage all potential enquiries across different channels throughout all stages
  • Meet and greet interested parties
  • Ensure the enquiry management system is kept up to date with timely, accurate information
  • Manage and keep up to date the pipeline of potential new clients and when they are likely to become permanent
  • Produce weekly/monthly reports, as requested, demonstrating occupancy activity
  • Identify and maintain a programme of proactive approaches to community groups, organisations and individuals that promote the services offered by the client helping to drive occupancy numbers
  • Organise, run and attend community events and meetings that generate interest in the clients services, including regular open days
  • Maintain and update a log of all marketing activity that is shared regularly with the Manager and Senior Marketing Manager
  • Ensure anyone enquiring about the client has an outstanding experience whether it be via phone, online or post
  • Deliver clear and impactful messaging of the services offered through a range of methods including face to face meetings and over the phone
  • Liaise with the clients Manager, and other members of staff involved in occupancy and admissions management
  • Work closely with the Marketing & Communications team ensuring they are kept up to date on occupancy levels so they can provide promotional support when required

Key Requirements:

  • Experience in either a sales or marketing role an advantage
  • Excellent communication skills in person, over the telephone and via email
  • Administration and organisational skills
  • IT proficient
  • Confident with MS Office and using databases
  • Flexible and adaptable
  • Reliable, professional manner
  • Confident and calm under pressure
  • Enjoys a collaborative approach to projects

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

Disclaimer: Due to the high amount of interest that we receive for each of our roles, unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants within 14 days then unfortunately you have not been shortlisted for this role.

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