Network Operations Support Specialist

1 week ago


Glasgow, Glasgow City, United Kingdom M Group Services Limited TA Magdalene Limited Full time
About the Role

We are seeking an experienced NOC Engineer to join our team at Magdalene Limited in Kirkintilloch, Scotland. As a key member of our network operations team, you will play a vital role in ensuring the smooth operation of our telecommunications infrastructure.

This is a challenging and rewarding opportunity for someone with strong technical skills and excellent communication abilities. You will be responsible for providing 2nd/3rd line support on PDH, SDH & IP environments, as well as assisting with project delivery and troubleshooting complex issues.

The ideal candidate will have experience working with system management platforms, such as CNMS, Nokia N-FMP, or CISCO Prime. You should also have a structured approach to delivery governance on complex networks and be proficient in Microsoft Office applications.

As a NOC Engineer, you will work closely with internal departments, 3rd party suppliers, and customers to deliver activities within agreed SLA timescales. This includes prioritizing network alarms and incidents, completing network reports and analysis, and ensuring the governance of processes within the NOC environment.

Responsibilities
  • Deliver proactive network monitoring and implement corrective action to ensure optimal network performance
  • Provide remote support to Field Engineers working on faults
  • Ability to prioritize network alarms and incidents in order to fulfill KPI/SLA commitment
  • Liaise between internal departments, 3rd party suppliers and customer within agreed SLAs
  • Complete network reports and analysis when required
  • Ensure Governance of processes within the NOC environment
  • Help drive improvement initiatives to conclusion within agreed timescales

What We Offer

  • Estimated salary: £35,000 - £45,000 per annum depending on experience
  • 25 days annual leave plus bank holidays
  • 4% matched pension scheme
  • 2 x salary life assurance
  • Access to our staff discount portal
  • Health Cash Plan
  • Cycle to Work scheme
  • Employee assistance programme
  • Recruitment referral scheme
  • Payroll giving
  • Enhanced Family Leave


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