Network Operations Specialist
1 day ago
The ideal candidate for this role will have a strong background in IT and network operations, with experience in supporting complex networks. You will be responsible for delivering proactive network monitoring and implementing corrective action to ensure optimal network performance.
You will work closely with the Field Engineers to provide remote support on faults and prioritize network alarms and incidents to fulfill KPI/SLA commitments. Additionally, you will liaise between internal departments, 3rd party suppliers, and customers within agreed SLAs.
We are looking for a self-motivated individual who can develop strong customer relationships and function effectively in a team environment. A structured approach to delivery governance on complex networks is essential, along with knowledge of high voltage substation environments (33kv-400kv).
Salary Estimate: £55,000 - £65,000 per annum
About the Company:
We promise development and reward opportunities for those who have the passion, enthusiasm, and work ethic to harness them. Our benefits include: 25 days annual leave plus bank holidays, 4% matched pension scheme, and many more.
Requirements:
- Capable of working to 2nd/ 3rd line support level on PDH, SDH & IP environment
- Experience in use of System Management Platforms
- Strong interpersonal negotiating and communication skills
- Ability to manage complex customer interfaces
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