Telecoms Network Specialist

4 days ago

Glasgow, Glasgow City, United Kingdom M Group Services Limited TA Magdalene Limited Full time
About M Group Services Limited T/A Magdalene Limited

Magdalene Limited, a leading telecom services supplier in the UK and Ireland, offers a comprehensive end-to-end service. Our specialist services cater to clients across various sectors, including fixed, mobile, and utilities infrastructure networks.

Job Description: Telecoms Network Specialist

We are seeking a skilled Telecoms Network Specialist to join our team. As a key customer-facing role, this position involves providing professional expertise on the day-to-day management of the SPEN strategic network and handover of services from Provide to Assure.

Responsibilities:
  • Network Monitoring: Deliver proactive network monitoring and implement corrective action to ensure optimal network performance.
  • Remote Support: Provide remote support to Field Engineers working on faults.
  • Incident Management: Prioritise network alarms and incidents to fulfill KPI/SLA commitments.
  • Reporting and Analysis: Complete network reports and analysis when required.
  • Improvement Initiatives: Help drive improvement initiatives to conclusion within agreed timescales.
Requirements:
  • Capable of working to 2nd/3rd line support level in PDH, SDH & IP environments.
  • Structured approach to delivery governance on complex networks.
  • Understanding of network management and the use of Network Management Platform tools.
  • PC literate and competent with Word, Excel, Visio, and MS Project.
  • Planning and managing risk in a support environment.
Benefits
  • 25 days annual leave plus bank holidays.
  • 4% matched pension scheme.
  • 2 x salary life assurance.
  • Access to staff discount portal.
  • Health Cash Plan.
  • Cycle to Work scheme.
  • Employee assistance programme.
  • Recruitment referral scheme.
  • Enhanced Family Leave.
What We Offer

We are an inclusive employer, welcoming applications from individuals with disabilities or long-term health conditions. We also welcome applications from Reservists, Cadet Forces Adult Volunteers, ex-forces personnel, and military spouses/partners.

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