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Retail Operations Manager

1 month ago

Southampton, Southampton, United Kingdom Blue Cross Full time
About the Role

We are seeking a highly skilled and experienced Retail Operations Manager to join our team at Blue Cross. As a key member of our senior retail team, you will play a vital role in supporting the growth and development of our charity shops across the South and South West of England.

Your primary responsibility will be to provide training and mentorship to shop teams, ensuring they have the skills and knowledge needed to deliver exceptional customer service and achieve sales targets. You will work closely with the senior retail team to ensure shops operate smoothly and efficiently, and lead and motivate shop teams to meet their goals.

This is an exciting opportunity to have a direct impact on the success of our charity shops, which are critical to raising the funds needed to care for sick, injured, and homeless pets. As a Retail Operations Manager, you will be responsible for overseeing the opening of new shops and ensuring successful ongoing operations, as well as ensuring compliance with all cash handling procedures and shop protocols.

We are looking for an experienced people manager with a passion for retail and a commitment to making a difference. You will need to be someone who inspires, empowers, and sees the potential in every individual. If you are a dynamic and flexible leader who thrives in a fast-paced environment, we would love to hear from you.

About You

To be successful in this role, you will need to have:

  • Proven experience in people management and team leadership
  • Retail experience with a track record of hitting sales and profit targets
  • Exceptional customer service skills
  • Experience in training and mentoring others
  • Full manual driving licence and willingness to travel extensively (including some overnight stays)
  • Proficiency with MS Office and basic cash handling

We offer a competitive salary and a range of benefits, including full time equivalent of 38 days holiday rising to 43 with service, programs for physical and mental wellbeing support, and a pension scheme with enhanced employer contribution.

At Blue Cross, we value diversity and inclusion and are committed to creating a workplace where all people, regardless of gender, race, sexual orientation, religion, nation or country of origin, disability, age, and socioeconomic backgrounds are welcome, respected, supported, and have access to equal opportunities.

We are working hard to reflect the world we live in and the communities we serve at every level of our organisation. If you would like to talk to us about any reasonable adjustments or changes to our recruitment process to support you to be your best, then please get in touch either via email at jobs@bluecross.org.uk, via telephone on 01993 825515 or if you would prefer a video call then we can arrange this using Microsoft Teams.