Beauty Counter Manager
2 days ago
About the Role:
We are seeking a dynamic and inspirational Counter Manager to lead our team of Sales Advisors in achieving sales, customer service, and operational targets. This is an exceptional opportunity to be the Chief Executive Officer of your own store/counter, with total accountability for creating and executing a business plan to recruit and retain customers through strategic targeting, impactful in-store events, and exceptional customer relationship management.
The successful candidate will have a proven track record of leading, coaching, and developing a team to succeed, with experience in setting sales and customer service targets, sales analysis, and staff scheduling. Previous retail operations experience, including inventory and facilities management, and cash reconciliation, is also essential. Additionally, you will have the ability to create and execute in-store events, flexible availability across days/hours, and proficiency in Microsoft Office.
Key Responsibilities:
- Lead and coach a team of Sales Advisors to achieve sales, customer service, and operational targets
- Create and execute a business plan to recruit and retain customers through strategic targeting and impactful in-store events
- Develop and maintain a deep understanding of consumers' needs and desires, with a focus on delivering exceptional customer experiences
- Maintain high levels of product knowledge and stay up-to-date with the latest industry trends and developments
- Manage inventory, facilities, and cash reconciliation, ensuring accuracy and efficiency in all aspects of counter operations
Benefits:
- Competitive industry salary: £25,000 - £30,000 per annum
- Commission scheme eligibility
- Annual Leave & Family Leave
- Product discount/staff product concession monthly credit spend allowance
- Mental Health Wellbeing Initiatives (Umind App and Employee Assistant Programme)
- Benefits platform with exclusive discounts and offers
- Work Life Connections – Employee Assistance Programme
- Extensive Training & Development offering
About You:
- Proven retail management/assistant retail management experience preferably within beauty or a fast-paced retail environment
- Experience setting sales and customer service targets, sales analysis, and staff scheduling
- Previous retail operations experience, including inventory and facilities management, and cash reconciliation
- Proven track record of leading, coaching, and developing a team to succeed
- Experience of creating and executing in-store events
- Flexible availability across days/hours
- Proficient in Microsoft Office
- Proof of right to live and work in the country
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