Beauty Retail Manager
4 weeks ago
As a pioneer of holistic beauty, Aveda is seeking a skilled Counter Manager to provide exceptional customer service and drive sales in our Harvey Nichols store.
With a passion for haircare and a flair for business planning, you will lead a high-performing team to achieve customer service and sales targets. You will be responsible for creating and executing an agile business plan, recruiting and retaining customers through strategic targeting, and delivering exceptional customer experiences.
This is an exceptional opportunity to grow your career with a leader in prestige beauty. You will have access to excellent training and development opportunities, including business planning, consumer insights, event management, and customer relationship management.
Key Responsibilities:
- Lead a high-performing team to achieve customer service and sales targets
- Create and execute an agile business plan to recruit and retain customers
- Deliver exceptional customer experiences through strategic targeting and event management
- Develop and implement effective sales and customer service strategies
What We Offer:
- Competitive industry salary
- Commission scheme eligibility
- Annual Leave & Family Leave
- Product discount/Staff Product Concession monthly credit spend allowance on many ELC brands
- Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme)
- Benefits platform with exclusive discounts and offers
- Work Life Connections – Employee Assistance Programme
- Extensive Training & development offering
About You:
- Proven retail management/assistant retail management experience preferably within beauty or a fast-paced retail environment
- Ability to deliver services and product demos to clients utilising state of the art technology
- Experience setting sales and customer service targets, sales analysis and staff scheduling
- Previous retail operations experience including inventory and facilities management and cash reconciliation
- Proven track record of leading, coaching and developing a team to succeed
- Experience of creating and executing in-store events
- Flexible availability across days/hours
- Proficient in Microsoft office
- Proof of right to live and work in the country
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