Front of House Service Manager
7 days ago
Proper Pubs - Stonegate Group is proud to offer an exciting opportunity for a motivated and experienced individual to join our team as a Customer Experience Supervisor. This role plays a vital part in ensuring our customers receive an exceptional experience every time they visit one of our establishments.
Job Description: The successful candidate will be responsible for managing a team of staff, providing guidance and support to ensure they deliver outstanding customer service. They will also contribute to the development of strategies to drive sales growth, improve customer satisfaction, and enhance operational efficiency.
Responsibilities:
- Lead by Example: Demonstrate a commitment to delivering exceptional customer experiences and promote a positive work environment.
- Team Development: Provide coaching, guidance, and feedback to support the growth and development of your team members.
- Sales Growth: Collaborate with the management team to develop and implement strategies to drive sales growth, improving customer engagement and loyalty.
- Operational Efficiency: Contribute to the improvement of operational processes, ensuring efficient use of resources and minimizing waste.
Requirements:
- Experience: At least 2 years' experience in a hospitality management role, preferably in a similar environment.
- Skills: Strong leadership and communication skills, with the ability to motivate and inspire teams.
- Qualifications: Relevant qualifications in hospitality or a related field would be beneficial.
Benefits: A competitive salary of £25,000 - £30,000 per annum, depending on experience, plus a range of benefits including a Reward Card, Stonegate Xtra Rewards, and more.
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