Front Desk Ambassador
2 weeks ago
We are looking for a skilled and approachable individual to fill the role of Hospitality Liaison at De Vere Latimer Estate.
As a key member of our front-of-house team, you will be responsible for creating memorable guest experiences by providing exceptional customer service, handling guest requests efficiently, and going above and beyond to exceed their expectations.
This role requires flexibility in working hours, including early shifts (6:30am-3pm), late shifts (2:30pm-11pm), and middle shifts (10am-6:30pm), which will include weekends on a rota basis.
To succeed in this role, you will need:
- Previous experience in the hospitality industry or a similar role, demonstrating your ability to provide exceptional guest service.
- Effective communication skills and the ability to build strong relationships with colleagues and guests.
- Punctuality and good personal presentation.
- Proficiency in using IT software and familiarity with Opera would be advantageous (although not essential as training will be provided if needed).
In return, we offer:
- A competitive salary of £11.75 per hour.
- Free meals on duty in our colleague dining facilities.
- Complimentary use of the Leisure Club facilities saving you money on costly gym memberships.
- An extra paid day off for your birthday, along with a £20 love to shop voucher.
- An annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones.
- 28 days holiday each year (increasing annually up to 33 days).
- Access to our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
- Excellent career progression opportunities, including access to our Apprenticeship programmes and study support.
- An Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
- Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
- A monthly colleague recognition programme, You Are De Vere, culminating in an exciting annual colleague recognition event.
- Regular team appreciation events, including memorable Christmas and Summer parties.
- A Company Life Assurance scheme, ensuring financial security for your loved ones.
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