Client Care Assistant

6 months ago

High Wycombe, United Kingdom Hamilton Specialist Referrals Full time

Type - Full Time _
- Department - Reception / Client Care_

**Are you a people person with a passion for delivering an outstanding client experience? Do you enjoy a varied role where no two days are the same? Then this may be the role for you**

Hamilton Specialist Referrals (HSR) is a state-of-the-art, multidisciplinary specialist veterinary referral hospital. Equipped with all the latest diagnostic and surgical equipment, including onsite MRI & CT, our team of nurses work with industry leading recognised specialists. We are now seeking a Client Care Assistant to work alongside our existing dedicated and friendly reception team, who are integral to the effective liaison between our clients and clinical teams.

As part of the reception Client Care Team, you will be the first point of contact for all our clients and referring vets, both on the telephone and face to face, as well as assisting with all types of administration duties. This is a very varied and exciting role, and we are looking for a proactive, enthusiastic and approachable person who is a great team player but is also able to self-motivate. Experience of a client facing role, excellent interpersonal skills and the ability to multi-task are a must.

This role covers 40 hours Monday to Friday on a rota basis, and includes a weekend rotation for which time off in lieu is given.

**General Responsibilities Include**:

- Answering all incoming telephone calls in a prompt and friendly manner, dealing with queries from clients and referring vets
- Manning front desk, greeting clients upon arrival and monitor waiting times
- Ensuring clients are suitably updated while waiting and offered refreshments.
- Ensuring any messages taken are clear and concise and passed on to the relevant person in a timely manner. Following up on any such queries to ensure prompt response to clients
- Ensuring the consulting diary is effectively and appropriately organised
- Maintaining clear and accurate records at all times
- Continuous training on system knowledge (EasyVet training)
- Keeping the reception and waiting room area clean and tidy during the working day
- Demonstrate flexibility and support in covering for other Client Care and Operational Support Team Members during holidays and other absences, including Weekends
- Assistance with getting Social Media content, such as patient photos and stories

**For the right person, we can provide**:

- Competitive salary, commensurate with experience
- 6.6 weeks annual leave, inclusive of bank holidays
- Career development opportunities via the IVC Learning Hub Academy
- Regular in-house CPD from our world renowned specialists and nurse practitioners
- A strong focus on employee wellbeing and mental health
- A wide range of employee benefits including cycle to work scheme, pension scheme and staff discounts
- Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
- A nurturing, friendly and supportive working environment
- Regular team socials

  • Care Assistant

    7 months ago

    High Wycombe, United Kingdom Radfield Home Care Full time

    **Benefits** - Full hourly rate paid between calls whilst travelling (not just paid during contact time!) - DBS paid for - Uniform paid for - Fully paid training provided in our local office - Bonus Scheme and referral scheme - Full and part-time hours available with alternate weekends. - Paid holidays. - Fantastic career progression opportunities - Being...

  • Care Assistant

    2 days ago

    High Wycombe, Buckinghamshire, United Kingdom Choice Care Full time

    About the Role:Are you passionate about delivering exceptional care to individuals with learning disabilities, autism, and mental health conditions? As a Care Assistant, you will be part of our dedicated team at Choice Care, one of the UK's leading residential care providers. We offer a range of benefits and opportunities for career growth.We are seeking an...

  • Care Assistant

    1 week ago

    High Wycombe, United Kingdom Care UK Full time

    Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Assistant.The RoleHelping residents to remain as active and independent as possibleSupport residents with personal care and mealtimesHelping identify residents unique...

  • Community Care Assistant

    7 months ago

    High Wycombe, United Kingdom All Care (GB) Ltd. Full time

    Apply today and make a real difference in your community! £500 Welcome Bonus!* You must hold a full clean driving license. Apply today and join our great team of Community Care Assistants here at All Care to help improve the lives of vulnerable and elderly clients in their own home environment. As a care assistant, you will be providing personal...

  • Live-in Care Assistant

    6 months ago

    High Wycombe, United Kingdom Oxford Aunts Care Full time

    Up to £929 per week - Full-time **Taking care of everything** We’re Oxford Aunts and we’ve dedicated our life’s work to helping people stay in the home they love since 1967. For over 50 years, we’ve grown our live-in care specialism and our ways of working to support the lives of the people we care for and the people who look after them. Join us...

  • Domiciliary Care Assistant

    6 months ago

    High Wycombe, United Kingdom All Care Full time

    *Full UK driving license / Access to own vehicle is essential* Are you wanting to join one of the **largest care providers in Europe** and make a difference in the High Wycombe area? If so **get in touch TODAY!** We pride ourselves in providing the highest level of care to our clients and ensuring each clients induvial needs our met. Here at All Care we...

  • Domiciliary Care Assistant

    6 months ago

    High Wycombe, United Kingdom All Care Full time

    *Full UK driving license / Access to own vehicle is essential* Are you wanting to join one of the **largest care providers in Europe** and make a difference in the High Wycombe area? If so **get in touch TODAY!** We pride ourselves in providing the highest level of care to our clients and ensuring each clients induvial needs our met. Here at All Care we...

  • Care Assistant

    7 months ago

    High Wycombe, United Kingdom Care UK Full time

    **Care Assistant / Support Worker** Location - High Wycombe Pay - £11.00 per hour plus excellent benefits Shifts - 8am - 8pm including alternative weekends. Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care...

  • Domiciliary Care Assistant

    6 months ago

    High Wycombe, United Kingdom All Care Full time

    *Full UK driving license / Access to own vehicle is essential* Are you wanting to join one of the **largest care providers in Europe** and make a difference in the High Wycombe area? If so **get in touch TODAY!** We pride ourselves in providing the highest level of care to our clients and ensuring each clients induvial needs our met. Here at All Care we...

  • Client Care Specialist

    3 months ago

    High Wycombe, Buckinghamshire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    Job SummaryWe are seeking a compassionate and dedicated Care Assistant to join our team at beBee Professionals in High Wycombe. As a Care Assistant, you will play a vital role in providing support and direct care to our clients, enhancing their quality of life on a daily basis.Key ResponsibilitiesAssist clients with daily personal tasks, such as bathing,...

  • Domiciliary Care Assistant

    6 months ago

    High Wycombe, United Kingdom All Care Full time

    *Full UK driving license / Access to own vehicle is essential* Are you wanting to join one of the **largest care providers in Europe** and make a difference in the High Wycombe area? If so **get in touch TODAY!** We pride ourselves in providing the highest level of care to our clients and ensuring each clients induvial needs our met. Here at All Care we...

  • Community Care Assistant

    6 months ago

    High Wycombe, United Kingdom All Care Full time

    *Full UK driving license / Access to own vehicle is essential* Are you wanting to join one of the **largest care providers in Europe** and make a difference in the High Wycombe area? If so **get in touch TODAY!** We pride ourselves in providing the highest level of care to our clients and ensuring each clients induvial needs our met. Here at All Care we...

  • Domiciliary Care Assistant

    7 months ago

    High Wycombe, United Kingdom All Care Full time

    *Full UK driving license / Access to own vehicle is essential* Are you wanting to join one of the **largest care providers in Europe** and make a difference in the High Wycombe area? If so **get in touch TODAY!** We pride ourselves in providing the highest level of care to our clients and ensuring each clients induvial needs our met. Here at All Care we...

  • Senior Care Assistant

    7 months ago

    High Wycombe, United Kingdom Care UK Residential Care Services Full time

    Excellent opportunity for a Senior Care Assistant at our care home Ridley Manor in High Wycombe! £12.60 - £13.45 Per hour - Plus excellent benefits! Day shifts available! - Full time! Alternative weekends required! As a Senior Care Assistant, you will assist with daily activities, providing residents with both physical and emotional support and...

  • Personal Care Assistant

    7 days ago

    High Wycombe, Buckinghamshire, United Kingdom Care & Companions Full time

    **Job Title:** Carer and Personal Assistant We are seeking a skilled and compassionate carer to support a lady in the Totteridge area of High Wycombe. The successful candidate will be responsible for assisting with daily tasks, providing companionship, and supporting the client's independence. This is a fantastic opportunity for an individual who values...

  • Client Care Assistant Position

    2 days ago

    High Wycombe, Buckinghamshire, United Kingdom VC Evidensia UK Full time

    About the RoleThis is a 12-month fixed-term Client Care Assistant position at Hamilton Specialist Referrals in High Wycombe, UK. The role involves providing exceptional customer service, handling telephone calls, maintaining accurate patient records, and ensuring the smooth operation of our practice.Key ResponsibilitiesProvide a warm and professional welcome...

  • Care Assistant

    6 months ago

    High Wycombe, United Kingdom Care UK Full time

    Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Assistant. **The Role** - Helping residents to remain as active and independent as possible - Support residents with personal care and mealtimes - Helping identify...

  • Care Assistant

    6 months ago

    High Wycombe, United Kingdom Care UK Full time

    Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Assistant. **The Role** - Helping residents to remain as active and independent as possible - Support residents with personal care and mealtimes - Helping identify...

  • Adult Care Assistant

    2 days ago

    High Wycombe, Buckinghamshire, United Kingdom Care UK Full time

    Care UK: Empowering Adults through Supportive CareAt Care UK, we believe that every adult deserves to live a fulfilling life, free from barriers and limitations. As an Adult Care Assistant - Enhanced Care, you will be part of a dynamic team committed to delivering exceptional care and support services.**Key Responsibilities:**Assist residents with daily...

  • Care Assistant Role

    7 days ago

    High Wycombe, Buckinghamshire, United Kingdom Care UK Full time

    Job OverviewCare UK, a multi-award winning care provider, is seeking a passionate and caring individual to join their team as an Activities Assistant. This part-time role offers 21 hours per week, including alternate weekends, providing excellent training and opportunities for development.This rewarding career will cater to residents' needs, ensuring they...