Senior Retail Support Specialist

4 weeks ago


Bristol, Bristol, United Kingdom Harding Retail Full time
Unlock Your Potential as a Retail Support Specialist

Are you a seasoned IT professional with a passion for retail technology? Do you thrive in fast-paced environments where no two days are the same? We're seeking a highly skilled Support Analyst to join our team at Harding Retail, where you'll play a critical role in delivering exceptional support to our retail teams.

About the Role
  • Provide second-line support to our retail teams, troubleshooting complex technical issues and resolving problems efficiently.
  • Collaborate with our Support and Delivery teams to ensure seamless onboarding and training for our retail colleagues.
  • Develop and maintain in-depth knowledge of our retail systems, including point of sale and stock take solutions.
  • Work closely with our cruise line partners and brand partners to drive innovation and excellence in onboard retailing.
What We Offer
  • A competitive salary and bonus scheme.
  • A comprehensive pension and life assurance package.
  • 25 days' annual leave, including Christmas shutdown.
  • Opportunities for professional growth and development in a dynamic and innovative company.
Requirements
  • Proven experience in a support role, with a background in retail technology.
  • Excellent technical and soft skills, with the ability to communicate complex technical information to non-technical stakeholders.
  • Strong Excel skills, with experience in using multiple data sources within pivot tables.
  • Familiarity with Microsoft Dynamics 365 Business Central and the ITIL framework is advantageous but not essential.
Join Our Team

At Harding Retail, we're passionate about delivering exceptional customer experiences and driving innovation in the retail industry. If you're a motivated and talented individual who shares our vision, we'd love to hear from you.



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