Retail Operations Manager

3 weeks ago


Bristol, Bristol, United Kingdom B&M Retail Full time

About the Role

This is a full-time position as a Floor Manager at B&M Retail, where you will support the Store Management team in running the store by leading and inspiring your team to deliver excellent customer service and store standards.

You will be responsible for:

  • Ensuring high levels of customer satisfaction through the delivery of excellent customer service and store standards
  • Supporting the management of your team and motivating colleagues to increase sales and ensure efficiency
  • Providing colleagues in the team with the appropriate skills, knowledge, and training
  • Operating and delivering processes that ensure the store meets all legal requirements
  • Having a strong knowledge and ability to deliver KPIs

This role offers a clear progression pathway up to Deputy Store Manager and beyond. If you're looking to progress in your career, this could be the perfect opportunity for you.

About You

We're looking for enthusiastic, focused, and driven team players with a passion for retail and delivering great service. Essential requirements include:

  • Experience of managing a small to medium-sized team in a fast-paced retail environment
  • The ability to think on your feet and motivate others
  • Effective communication skills
  • Strong leadership and organisation skills
  • A flexible approach and a 'can-do' attitude

What We Offer:

  • Job stability and a clear path for your career progression and internal development
  • Amazing on-the-job training
  • 10% store discount across all B&M & Heron Foods stores, with regular double discount events
  • Access to our exclusive colleague benefits portal, including discounts for retailers and more
  • Wellbeing support and guidance through our Employee Assistance Programme
  • A stable and permanent 40-hour contract


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