Operational Excellence Manager
2 weeks ago
Are you a retail professional with a deep understanding of central operations and significant experience in a continuous improvement role? Can you drive meaningful change, manage multiple complex projects simultaneously, and embed new processes across teams?
Key Responsibilities:
- Identify opportunities for process improvements across all Retail, developing and implementing plans to enhance operational efficiency, optimize performance, and improve guest satisfaction.
- Drive a culture of continuous improvement and deliver/embed agreed projects across Retail. Support field teams to drive change initiatives, measuring effectiveness and seeking to further improve where necessary.
- Conduct ship visits to discuss and identify change requirements, seeking out issues/problems that remove a focus on selling.
- Serve as the business owner of Standard Operational Processes (SOPs), ensuring that all processes are documented, up-to-date, and consistently applied across all operations.
Harding+ is a leading innovator in onboard cruise retailing, working closely with cruise line partners and brand partners to deliver exceptional customer experiences. We stay at the forefront of retailing and consistently provide outstanding service, culminating in winning the Cruise Retailer of the Year award for 2022 and 2023.
Requirements:
- Excellent project management skills with a track record of successfully delivering complex projects.
- Analytical mindset with the ability to identify trends, solve problems, and make data-driven decisions.
Harding+ offers a competitive salary, bonus scheme, pension, 4 x life assurance, healthcare, and 25 days leave annually. Based in Avonmouth (Bristol) on a hybrid working basis 2-3 days a week, with some travel to ships as required.
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