Technical Support Specialist

4 weeks ago


Bristol, Bristol, United Kingdom Harding Retail Full time

Are you a seasoned Application Support professional with a background in retail technology? If so, this role at Harding+ could be an ideal challenge. Working as part of the wider Support and Delivery teams, you'll focus on supporting our retail teams onboard. Essential experience includes supporting retail end users, POS application setup and integration, training, and UAT testing. You'll build up and document a wealth of knowledge about how to support our retail colleagues onboard, which can be shared with support teams to improve first line resolution. This may involve occasional visits to ships as well as sailing onboard.

Key Responsibilities
  • Provide a technical bridge and second line support service to end users, dealing with problems, answering service tickets, or delivering IT elements of wider projects.
  • Support the Harding+ business strategy by providing technical expertise and guidance.

This is a great time to join Harding+, as we evolve our technology roadmap to support our growing business, focusing on overhauling and modernising our transactional systems and further developing our digital strategy. Based in Avonmouth on a hybrid working basis – 2-3 days per week. Compensation includes a competitive salary, bonus scheme, pension, 4 x life assurance, healthcare, and 25 days leave annually.

Requirements
  • Proven experience in a support role, working in a retail technology environment including point of sale and stock take solutions.
  • Good Excel experience with strength in using multiple data sources within pivot tables.
  • Experience of using Microsoft Dynamics 365 Business Central and an understanding of the ITIL framework is advantageous but not essential.

Harding+ is leading the way in innovative onboard cruise retailing, working closely with our cruise line partners and brand partners to 'make every cruise better'. We stay at the forefront of retailing and consistently provide outstanding customer service, culminating in winning the Cruise Retailer of the Year award for 2022 and 2023.



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