Technical Support Specialist

1 month ago


Bristol, Bristol, United Kingdom Arena Group Ltd Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at Arena Group Ltd. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers, resolving technical issues, and ensuring that our IT infrastructure is secure and meets security guidelines.

Key Responsibilities:
  • Provide technical support to customers via phone, email, and in-person
  • Diagnose and resolve technical issues related to desktop, network, and server support
  • Work with the Service Desk team to ensure that customer issues are resolved in a timely manner
  • Collaborate with the Infrastructure Specialist team to ensure that our IT infrastructure is secure and meets security guidelines
  • Provide level 2 support for key incidents and issues related to our clients
Requirements:
  • At least two years' experience working in a customer-facing IT support environment
  • Good understanding of IT infrastructure, including desktop, server, printers, and storage hardware
  • Knowledge of network devices and their roles
  • ITIL foundation certification
  • Microsoft Office 365, Microsoft Windows client, Microsoft Windows Server, and network cabling experience
What We Offer:
  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment


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