Technical Support Specialist
3 weeks ago
Job Summary:
We are seeking a skilled Technical Support Specialist to join our team at Peaple Talent. As a Technical Support Specialist, you will be the primary contact point for all users and clients, responsible for logging, investigating, and providing early resolution to issues raised by users of our software product range, or escalation to other support consultants.
Key Responsibilities:
Experience of working on an internal or external facing IT support desk
Experience delivering IT training or guidance to end users
Good understanding of Microsoft Office suite and Windows Operating Systems
Analysis and investigative skills
Work Arrangements:
1 day in Bristol office
~4 days work from home
About the Role:
As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our users and clients. You will be the primary point of contact for all issues raised by users, and will be responsible for logging, investigating, and providing early resolution to these issues. You will also be responsible for escalating issues to other support consultants as necessary.
Requirements:
Experience of working on an internal or external facing IT support desk
Experience delivering IT training or guidance to end users
Good understanding of Microsoft Office suite and Windows Operating Systems
Analysis and investigative skills
What We Offer:
Competitive salary and benefits package
Opportunity to work with a leading software company
Collaborative and dynamic work environment
How to Apply:
If you are a skilled Technical Support Specialist looking for a new challenge, please submit your application to Peaple Talent.
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