Regional Manager

2 weeks ago

Basingstoke, Hampshire, United Kingdom Card Factory Full time

Job Summary

We are seeking a highly skilled and experienced Regional Manager to join our team at Card Factory. As a Regional Manager, you will be responsible for overseeing the management and control of stores within your designated region, ensuring consistent and high levels of customer service and store standards, maximizing sales and people potential, and adhering to company policies and procedures.

Key Responsibilities

  • Lead a team of retail professionals to deliver profitable sales through a customer-first mentality and right-first-time operational delivery.
  • Deliver positive KPI results across the balanced scorecard.
  • Monitor sales, hours, costs, and stock for each store, ensuring they trade to their maximum potential and within budget.
  • Ensure full audit compliance across health and safety, loss prevention, and right to work in every store.
  • Assume total accountability for the leadership and direction of your stores and teams, aligned to the operational plan.
  • Deliver the agreed retail plan aligned to the Company strategy, ensuring consistency across the estate.
  • Create a high-performance and development culture across the region through great coaching and empowerment.
  • Develop a strong succession pipeline.
  • Proactively work on your own self-development, seeking frequent feedback, and have a robust PDP.
  • Manage and develop Store Managers in your region, dealing with conduct or capability issues in line with Company procedures.
  • Create a positive performance culture across the region by inspiring, developing, and motivating Store Managers to deliver company standards.
  • Recruit Store Managers for new and current stores, adhering to the Company's recruitment and selection procedures.
  • Resolve staffing difficulties across the region efficiently.
  • Coach Store Managers to get the best out of them and their teams.

Requirements

  • Prior experience of leading a team of retail professionals, delivering positive KPI results across the balanced scorecard.
  • Prior experience of multi-site store management.
  • Lead by example, demonstrating consistent leadership behaviors.
  • Commercially aware and business-minded, focusing on how to strategically add value.
  • Up-to-date knowledge on market trends and competitors, acting on opportunity.
  • Able to assume total accountability for the leadership and direction of the stores and teams, aligned to the operational plan.
  • Can deliver the agreed retail plan aligned to the Company strategy, ensuring consistency across the estate.
  • Able to manage and influence stakeholders across all business levels.
  • Ensures development of a strong succession pipeline.
  • Engaged in the wider business, actively interested in making Card Factory a success.
  • Role models company values and behaviors, and truly leads the way to ensure continued business success in an evolving retail environment.
  • Can deliver strong sales through effective leadership.
  • Has a flexible approach and can easily adapt management style.
  • Deals effectively with competing priorities and deadlines.
  • Communicates clearly and in a timely manner.

What We Offer

As a Regional Manager at Card Factory, you will have the opportunity to work in a dynamic and fast-paced environment, with a focus on delivering exceptional customer service and driving sales growth. You will be part of a talented team that is passionate about retail and committed to making Card Factory a success.

Working Location

Home working and travel as needed, working within the Reading and Basingstoke area. You must be located within this area.

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