Customer Service Representative

2 weeks ago


Ilfracombe, Devon, United Kingdom Lidl in Deutschland Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant. As a key member of our store team, you will play a vital role in delivering exceptional customer service and ensuring a seamless shopping experience for our customers.

Key Responsibilities

  • Provide excellent customer service, responding to customer queries and resolving any issues in a timely and professional manner
  • Work efficiently to receive and process deliveries, maintaining a high level of accuracy and attention to detail
  • Merchandise and maintain our middle aisles of Non-Food products, ensuring a visually appealing and well-organized store environment
  • Bake fresh goods and maintain the bakery area, adhering to high standards of quality and hygiene
  • Work collaboratively with colleagues to achieve sales targets and maintain a positive store atmosphere

What We Offer

  • A competitive salary based on equal opportunity and pay structures
  • An extra £2.00 per hour for work during bank holidays and £3.50 per hour for night shifts
  • A generous benefits package, including 30-35 days' holiday (pro rata), 10% in-store discount, and enhanced family leave
  • Quality training and real opportunities to build your career with a fast-growing and secure business

Requirements

  • Experience working in a fast-paced environment
  • Excellent customer service skills and a positive approach to changing priorities
  • Flexibility to start a shift early or finish late
  • A drive and passion to work hard and make your store a success


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