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Concierge Assistant

2 months ago

London, Greater London, United Kingdom Australasian Recruitment Company Full time
Concierge Role

We are seeking a highly skilled and experienced Concierge to join our team at Australasian Recruitment Company. As a Concierge, you will be responsible for providing a safe and welcoming environment for our residents, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide supervised and safe environment to the residents
  • Monitor front door entrance, granting access to residents, visitors, delivery personnel, and contractors
  • Undertake routine patrols of the property
  • Monitor common areas and report any issues to the Property Manager
  • Log parcel deliveries and manage safekeeping
  • Supervise small works and ongoing contracts, including cleaners and waste removal
  • Ensure attendance and testing records are up to date
  • Adhere to Health and Safety procedures
  • Safely handle residents' keys
  • Meet and greet residents and visitors
  • Handle residents' enquiries with professionalism and efficiency
  • Assist residents and visitors as needed
  • Provide 5-star customer service in a busy and diverse environment
  • Be the first point of contact for residents, contractors, and sub-contractors
  • Work closely with the Head Concierge and team to ensure building safety and security
Essential Requirements
  • Locations vary between SE1, E3, SE9
  • Must be comfortable working 12-hour shifts with a 4on-4off shift pattern (7:00AM – 7:00PM), including Saturday work (9:00AM – 9:00PM)
  • Proficient in Microsoft Excel
  • Excellent written and verbal communication
  • Fluent in English