Concierge Assistant

4 weeks ago


London, Greater London, United Kingdom Ballymore Full time

Concierge Role Overview

The Concierge is a key member of the Ballymore team, responsible for providing exceptional service to residents and ensuring the smooth operation of the estate.

Key Responsibilities:

  • Provide a high level of customer service to residents, responding to their requests and queries in a timely and professional manner.
  • Assist with the security of residents and the building, ensuring the safety of all residents and visitors.
  • Manage the communication systems within the estate, including telephone, radios, and internal intercom systems.
  • Issue visitor parking permits and provide information on onsite parking procedures.
  • Liaise with security staff to ensure the estate is secure and report any security or health and safety issues.
  • Perform key audits and maintain accurate records of key issues.
  • Respond to resident enquiries via the b. Life system and resolve any issues promptly.
  • Perform other duties as required to ensure the smooth operation of the estate.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Strong problem-solving skills and ability to remain calm under pressure.
  • Ability to maintain confidentiality and handle sensitive information.

Ballymore operates as an equal opportunities employer.


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