Concierge Assistant
4 weeks ago
At The Landmark London Hotel, we are seeking a highly skilled and enthusiastic Junior Concierge to join our team. As a key member of our Concierge team, you will be responsible for delivering exceptional guest service and creating memorable experiences for our guests.
Main Responsibilities:
- Provide personalized service to guests, anticipating their needs and requirements.
- Be aware of all hotel services, hours of operation, key personnel, and policies to promote internal F&B outlets.
- Perform all reasonable services a guest may require, including handling master keys, guest messages, mail, packages, flowers, and fax.
- Work closely with the Concierge team to ensure seamless guest service delivery.
Requirements:
- Previous 5* hotel experience and a good knowledge of London.
- Awareness of all hotel services, hours of operation, key personnel, and policies.
- Ability to work a 44-hour week on a shift rota.
What We Offer:
- Competitive salary and service charge.
- Pension with company contributions.
- 50% discount in all our restaurants and Spa treatments across our properties.
- Team member and Friends & Family rates across our properties.
- Complimentary stay after passing probation.
- Extensive discounts on our benefits platform.
- Access to private medical insurance.
- Interest-free season ticket loan.
- Employee Assistance Programme - 24/7 online GP, mental health support, and virtual wellbeing.
- Support through development plans, apprenticeships, and world-class management development programmes.
- Bike to work scheme.
- Recommend a Friend incentive.
- Uniforms provided and laundered complimentary.
- Free meals on duty.
- Opportunity to join our taskforces to contribute to the business focuses, community, and environment.
- Employee recognition schemes and Social Committee events.
About Us:
- We are a 5-red-star hotel located in the heart of London.
- We are a Leading Hotels of the World member.
- We are Earth Check Bronze Certified 2024.
- We are one of the best hotels in London.
Apply Today:
If you feel your experience, personality, and interest are a match for this Junior Concierge role, we encourage you to apply today. What makes you unique makes us exceptional.
All applicants must be legally eligible to work in the UK.
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