Complaint Resolution Officer
24 hours ago
We are looking for a skilled and experienced individual to join our team as a Complaint Resolution Officer. In this role, you will be responsible for handling complaints and enquiries from customers, Claims Management Companies, and Law firms relating to motor finance commission.
Responsibilities and Expectations
• Respond to enquiries and complaints in a timely and courteous manner
• Work closely with our external suppliers to support information requests and escalations
• Assist in the rollout of process changes required following regulatory updates
• Maintain a thorough understanding of regulatory positions regarding Motor Commissions and guidance on complaint handling
• Collaborate with case handlers, both internal and external, to maintain a consistent approach to responses
What We Offer
• A competitive salary of £28,000 - £32,000 per annum
• Opportunities for professional growth and development
• A dynamic and supportive work environment
• Recognition and rewards for outstanding performance
About Mobilize Financial Services
We are a leading financial partner for Renault group brands, Nissan, and non-Allianz brands. Our goal is to strengthen their profitable growth and reinforce customer satisfaction. As a unique commercial brand, we meet all customers' car-related and mobility needs, building innovative financial services for sustainable mobility.
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