Financial Services Specialist
16 hours ago
Mobilize Financial Services is a leading financial partner for Renault group brands, Nissan, and non-Allianz brands. As a key member of our specialist team, you will play a crucial role in handling complaints and enquiries from customers, Claims Management Companies, and Law firms relating to motor finance commission.
About the Role
This position requires excellent communication skills, both written and verbal, to respond to enquiries and complaints in a timely and courteous manner. You will work closely with our external suppliers to support information requests and escalations, aiming for first-time resolution on queries where possible. Additionally, you will assist in the rollout of process changes required following regulatory updates.
Key Responsibilities
• Exemplify SHIFT behaviours in all aspects of your work
• Respond to enquiries and complaints in a timely and courteous manner
• Prioritise tasks to ensure regulatory timelines are met
• Collaborate with case handlers, both internal and external, to maintain a consistent approach to responses
• Maintain a thorough understanding of regulatory positions regarding Motor Commissions and guidance on complaint handling
• Accurately log and respond to enquiries and complaints within MFS systems
• Work with the Motor Commission Support team to ensure timely completion and response to CMC/Law Firm bulk submissions
• Coordinate with Service Delivery and Marketing Communication colleagues to ensure accurate responses via Salesforce Marketing Cloud
• Provide training and support to external suppliers on new starters and process changes
• Support external suppliers with additional information requests and escalations
• Assist the Head of CRD with Motor Commission cases referred to the Financial Ombudsmen Service (FOS) and any Legal cases
• Ensure department KPIs and SQCs are met while maintaining high standards and service levels
• Exercise excellent commercial awareness for informed decision-making
• Maintain knowledge of our products and services, both historical and current
• Comply with relevant legislation, including the Consumer Credit Act, Money Laundering Act, Data Protection, FCA, FOS, and FLA code of practice
• Complete all mandatory training promptly
About Us
Mobilize Financial Services strives to create an inclusive and accessible workplace, committed to equal opportunities for all. If you require any reasonable adjustments, please let us know.
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