Customer Service Professional
12 hours ago
We are seeking an experienced Customer Service Professional to join our team at Mobilize Financial Services. As a key member of our department, you will play a vital role in handling customer complaints and enquiries related to motor finance commission.
Reporting to the Head of Department, you will be part of a small specialist team that handles complex cases, including those involving Claims Management Companies, Law firms, and other external stakeholders.
In this role, you will be responsible for ensuring regulatory compliance while providing exceptional customer service. You will work closely with our external suppliers to resolve queries efficiently and escalate issues as necessary.
Key responsibilities include:
- Managing customer relationships and resolving complaints in a timely and courteous manner
- Collaborating with case handlers to ensure consistent responses and accurate logging of customer interactions
- Providing training and support to external suppliers on process changes and new system implementations
- Maintaining high standards of service quality and meeting Key Performance Indicators (KPIs) and Service Quality Commitments (SQC)
Estimated salary: £35,000 - £45,000 per annum, depending on experience.
About UsMobilize Financial Services is the financial partner of Renault group brands and operates for Nissan and non-Allianz brands. We aim to strengthen their profitable growth and reinforce customer satisfaction.
We value continuous learning and personal growth, offering ongoing learning opportunities, mentorship programs, and a supportive network for our employees.
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