Customer Finance Expert

3 weeks ago


Maple Cross, Hertfordshire, United Kingdom Mobilize Financial Services Full time
Job Title

Customer Finance Expert

About the Role

We are seeking a highly skilled Customer Finance Expert to join our team at Mobilize Financial Services. In this role, you will be responsible for handling complaints and enquiries from customers, Claims Management Companies, and Law firms relating to motor finance commission.

You will administer all tasks accurately and within defined timescales to ensure regulatory compliance. This will involve working closely with our external suppliers to provide information requests and escalations, with the aim of achieving first-time resolution on queries where possible.

You will also support the rollout of process changes following regulatory updates, ensuring that the department remains compliant and efficient.

As a key member of our team, you will build relationships across the department and wider business to deliver the requirements of the department.

Responsibilities
  • Demonstrate SHIFT behaviours in all aspects of your work.
  • Respond to all enquiries and complaints in a timely and courteous manner.
  • Plan, prioritise, and organise tasks to ensure regulatory timelines are met.
  • Work closely with case handlers, both internal and external, to ensure a consistent approach to responses.
  • Maintain good knowledge of the regulatory position regarding Motor Commissions and any guidance on how complaints are to be handled.
  • Accurately log and respond to enquiries and complaints within current and future MFS systems.
  • Work with the Motor Commission Support team to ensure CMC/Law Firm bulk submissions are completed and responded to in a timely manner.
  • Collaborate with Service Delivery and Marketing Communication colleagues to ensure responses are accurately sent through Salesforce Marketing Cloud.
  • Support external suppliers with training for new starters and process changes.
  • Support external suppliers with additional information requests and escalations to enable them to accurately respond to customers.
  • Assist the Head of CRD with Motor Commission cases referred to the Financial Ombudsmen Service (FOS) and any Legal cases.
  • Ensure department KPIs (Key Performance Indicators) and SQCs (Service Quality Commitments) are met while maintaining high standards and service levels.
  • Show excellent commercial awareness to enable informed decision-making.
  • Maintain good knowledge of our products and services, both historical and current.
  • Comply with all relevant legislation at all times, including the Consumer Credit Act, Money Laundering Act, Data Protection, FCA, FOS, and the FLA code of practice.
  • Complete all mandatory training promptly, ahead of deadlines.


  • Maple Cross, Hertfordshire, United Kingdom Mobilize Financial Services Full time

    Job DescriptionWe are looking for a skilled AML and Fraud Prevention Expert to join our team at Mobilize Financial Services. This role involves providing expert advice and guidance on anti-money laundering and fraud prevention measures to ensure the company's compliance with all relevant regulations and laws.The successful candidate will have a thorough...


  • Maple Cross, Hertfordshire, United Kingdom Mobilize Financial Services Full time

    About the JobWe are seeking a skilled Motor Finance Specialist to join our team at Mobilize Financial Services.In this role, you will be responsible for handling motor finance commission-related complaints and enquiries from customers, claims management companies, and law firms.Your primary objective will be to administer all tasks accurately and within...


  • Maple Cross, Hertfordshire, United Kingdom Mobilize Financial Services Full time

    Job SummaryWe are seeking an experienced Motor Finance Commission Specialist to join our team at Mobilize Financial Services. In this role, you will handle customer complaints and enquiries related to motor finance commission, working closely with claims management companies, law firms, and other external stakeholders.Your key responsibilities will...


  • Maple Cross, Hertfordshire, United Kingdom Mobilize Financial Services Full time

    Job OverviewWe are seeking an experienced Customer Service Representative to join our team at Mobilize Financial Services. As a key member of our department, you will be responsible for handling customer complaints and enquiries related to motor finance commission.In this role, you will work closely with our external suppliers to ensure timely responses to...


  • Maple Cross, Hertfordshire, United Kingdom Mobilize Financial Services Full time

    About UsMobilize Financial Services is the financial partner of Renault group brands and operates for Nissan and non-Allianz brands. We aim to strengthen their profitable growth and reinforce customer satisfaction.We are a unique commercial brand that meets all customers' car-related and mobility needs. As a partner who cares for all its customers, we build...


  • Maple Cross, Hertfordshire, United Kingdom Mobilize Financial Services Full time

    About the OpportunityWe are seeking a dedicated Customer Relations Coordinator to join our team at Mobilize Financial Services.In this role, you will be responsible for handling customer complaints and enquiries related to motor finance commission.Your primary objective will be to administer all tasks accurately and within defined timescales to ensure...


  • Maple Cross, Hertfordshire, United Kingdom Mobilize Financial Services Full time

    Job OverviewWe are seeking an experienced Customer Service Professional to join our team at Mobilize Financial Services. As a key member of our department, you will play a vital role in handling customer complaints and enquiries related to motor finance commission.Reporting to the Head of Department, you will be part of a small specialist team that handles...


  • Maple Cross, Hertfordshire, United Kingdom True Engineers Full time

    True Engineers seeks a skilled Associate Mechanical Design Engineer to join their team of experts in building services design.The ideal candidate will possess experience in mechanical design engineering from inception to completion, with a strong understanding of detailed coordination with other design disciplines.This is a unique opportunity to work on a...


  • Maple Cross, Hertfordshire, United Kingdom Mobilize Financial Services Full time

    We are seeking an experienced Financial Crime Manager to join our team at Mobilize Financial Services. In this role, you will be responsible for ensuring the company's compliance with financial crime regulations, including MLRs, Proceeds of Crime Act 2002, Terrorism Act 2000, Bribery Act, and UK Sanctions law. You will work closely with the Head of Financial...


  • Maple Cross, Hertfordshire, United Kingdom Mobilize Financial Services Full time

    Complaint Resolution Officer Job DescriptionMobilize Financial Services is seeking a highly skilled and experienced Complaint Resolution Officer to join our team. This is a challenging and rewarding role that requires excellent communication skills, attention to detail, and the ability to work under pressure.Main Responsibilities• Respond to customer...


  • Maple Cross, Hertfordshire, United Kingdom Mobilize Financial Services Full time

    About the RoleWe are looking for a skilled Financial Advisor Representative to join our Motor Finance Commission team at Mobilize Financial Services. This role offers a unique opportunity to work with customers, claims management companies, and law firms to resolve complex cases related to motor finance commission.You will be responsible for administering...


  • Maple Cross, Hertfordshire, United Kingdom Mobilize Financial Services Full time

    Key ResponsibilitiesDemonstrate SHIFT behaviours in all aspects of your work.Respond to all customer enquiries and complaints in a timely and courteous manner.Plan, prioritise, and organise to ensure regulatory timelines are met.Work closely with case handlers, internal and external, to ensure a consistent approach to responses.You will also have the...


  • Maple Cross, Hertfordshire, United Kingdom Mobilize Financial Services Full time

    Join Our Team as a Complaint Resolution OfficerWe are looking for a skilled and experienced individual to join our team as a Complaint Resolution Officer. In this role, you will be responsible for handling complaints and enquiries from customers, Claims Management Companies, and Law firms relating to motor finance commission.Responsibilities and...


  • Maple Cross, Hertfordshire, United Kingdom Mobilize Financial Services Full time

    About the RoleWe are seeking a highly skilled Financial Services Advisor to join our team at Mobilize Financial Services.This is an exciting opportunity for a motivated individual to work in a dynamic environment, providing exceptional customer service and support.As a key member of our team, you will be responsible for handling complaints and enquiries from...


  • Maple Cross, Hertfordshire, United Kingdom Mobilize Financial Services Full time

    About the RoleAs a Financial Crime Operations Manager at Mobilize Financial Services, you will play a pivotal role in supporting the Head of Financial Crime and MLRO in ensuring compliance with financial crime regulations.Your primary responsibility will be to provide expert advisory and monitoring services to identify and mitigate potential financial crime...


  • Maple Cross, Hertfordshire, United Kingdom Mobilize Financial Services Full time

    About the RoleThe Financial Crime Manager will be responsible for supporting the Head of Financial Crime and MLRO in providing expert advisory and monitoring services to ensure compliance with financial crime regulations.This role requires a strong understanding of MLRs, Proceeds of Crime Act 2002, Terrorism Act 2000, Bribery Act, and UK Sanctions law. The...


  • Maple Cross, Hertfordshire, United Kingdom Renault Group Full time

    About the RoleWe are seeking a seasoned Data Expertise Specialist to join our team at Renault Group UK.In this key position, you will be responsible for promoting data-driven decision making across the organization. This involves developing expertise in applications, processes, data protection, CRM, and data flows.Your main objective will be to ensure smooth...


  • Maple Cross, Hertfordshire, United Kingdom Mobilize Financial Services Full time

    Job OverviewMobilize Financial Services is a leading financial partner for Renault group brands, Nissan, and non-Allianz brands. As a key member of our specialist team, you will play a crucial role in handling complaints and enquiries from customers, Claims Management Companies, and Law firms relating to motor finance commission.About the RoleThis position...


  • Waltham Cross, Hertfordshire, United Kingdom Bristol Street Motors Full time

    We are seeking a skilled Motor Vehicle Repair Expert to join our Bristol Street Motors Vauxhall Waltham Cross team. As an expert in your field, you will be responsible for carrying out comprehensive vehicle repairs, from routine maintenance to complex diagnostics and repairs.Our salary range starts at £29,200 and goes up to £40,220, based on your skills...


  • Waltham Cross, Hertfordshire, United Kingdom Caledonian Recruitment Group Ltd Full time

    We are seeking a highly skilled HGV Service Delivery Expert to join our workshop in the Waltham Cross/Cheshunt area.The ideal candidate should have extensive experience in heavy vehicle maintenance and a strong understanding of mechanical engineering principles. They must be able to work independently and as part of a team to deliver exceptional results.Key...