Customer Service Representative

5 days ago

Maple Cross, United Kingdom Mobilize Financial Services Full time
Job Description

Reporting to the Head of Department, you will join a small specialist team of advisors and case handlers, handling complaints and enquiries from customers, Claims Management Companies, and Law firms relating to motor finance commission. You will administer all tasks accurately and within defined timescales to ensure regulatory compliance. You will work closely with our external suppliers supporting with information requests and escalations, to ensure first time resolution on queries where possible. You will support the rollout of process changes where required following regulatory changes. You will build relationships across the department and wider business to deliver the requirements of the department.


What will you do:

  • Demonstrate SHIFT behaviours in all you do.
  • Respond to all enquiries and complaints in a timely and courteous manner.
  • Plan, prioritise, organise to ensure regulatory timelines are met.
  • Work closely with case handlers, both internal and external, to ensure consistent approach to responses.
  • Good knowledge of the regulatory position regarding Motor Commissions and any guidance on how complaints are to be handled.
  • Accurately log and respond to enquiries and complaints within current and future MFS systems.
  • Work with Motor Commission Support team to ensure CMC/Law Firm bulk submissions are completed and responded to in a timely manner.
  • Work alongside Service Delivery, and Marketing Communication colleagues to ensure responses are accurately sent through Salesforce Marketing Cloud.
  • Support external suppliers with training for new starters, and process changes.
  • Support external suppliers with additional information requests and escalations to enable them to accurately respond to customers.
  • Support Head of CRD with Motor Commission cases which have been referred to Financial Ombudsmen Service (FOS) and any Legal cases.
  • Ensure department KPI’s (Key Performance Indicators) and SQC’s (Service Quality Commitments) are met whilst maintaining high standard and service levels.
  • Excellent commercial awareness to enable good decision making.
  • Good knowledge of our products and services both historical and current.
  • Comply with all relevant legislation at all times such as Consumer Credit Act, Money Laundering Act, Data Protection, FCA, FOS and the FLA code of practice.
  • Complete all mandatory training promptly, ahead of deadlines.


What will you have:


  • Accuracy
  • Excellent written and verbal communication skills
  • Ability to work autonomously and under pressure
  • Computer Literate
  • Good standard of numeracy
  • Pro-active approach to problem solving and decision making
  • Flexible and Resilience
  • Prioritisation and Organisational skills
  • Interpersonal skills


Who is Mobilize Financial Services?

We are the financial partner of Renault group brands and we also operate for Nissan and non-Allianz brands. We aim to strengthen their profitable growth and reinforce customer satisfaction. We are a unique commercial brand to meet all customers car-related and mobility needs. As a partner who cares for all its customers, we build innovative financial services to create sustainable mobility for all.


How We Support Your Development:

At Mobilize Financial Services we believe in the power of continuous learning and personal growth. As we strive to cultivate a dynamic and innovative work environment, we recognise that investing in the development of our employees is paramount and everyone should have the opportunity and tools to thrive and reach their full potential. As a part of our team, you'll benefit from a variety of ongoing learning opportunities, including workshops, seminars, and online courses. Our mentorship program pairs employees with seasoned professionals who provide guidance tailored to individual career goals. Joining our supportive network means you'll be surrounded by colleagues dedicated to continuous improvement, fostering an environment where collaboration and growth thrive.


Mobilize Financial Services is an equal opportunity employer and is committed to providing a workplace that is inclusive and accessible to all. Should you require any reasonable adjustments to participate in the recruitment process or as part of your role, please let us know. Our aim is to ensure that every candidate and employee has the support they need to thrive and contribute to the best of their ability.

  • Customer Service Representative

    5 days ago

    maple cross, United Kingdom Mobilize Financial Services Full time

    Job Description Reporting to the Head of Department, you will join a small specialist team of advisors and case handlers, handling complaints and enquiries from customers, Claims Management Companies, and Law firms relating to motor finance commission. You will administer all tasks accurately and within defined timescales to ensure regulatory compliance. You...

  • Customer Service Representative

    2 weeks ago

    Maple Cross, United Kingdom Mobilize Financial Services Full time

    Reporting to the Head of Department, you will join a small specialist team of advisors and case handlers, handling complaints and enquiries from customers, Claims Management Companies, and Law firms relating to motor finance commission. You will administer all tasks accurately and within defined timescales to ensure regulatory compliance. You will work...

  • Customer Service Representative

    2 weeks ago

    Maple Cross, United Kingdom Mobilize Financial Services Full time

    Reporting to the Head of Department, you will join a small specialist team of advisors and case handlers, handling complaints and enquiries from customers, Claims Management Companies, and Law firms relating to motor finance commission. You will administer all tasks accurately and within defined timescales to ensure regulatory compliance. You will work...

  • Customer Service Representative

    2 weeks ago

    Maple Cross, United Kingdom Mobilize Financial Services Full time

    Reporting to the Head of Department, you will join a small specialist team of advisors and case handlers, handling complaints and enquiries from customers, Claims Management Companies, and Law firms relating to motor finance commission. You will administer all tasks accurately and within defined timescales to ensure regulatory compliance. You will work...

  • Customer Service Representative

    2 weeks ago

    Maple Cross, United Kingdom Mobilize Financial Services Full time

    Reporting to the Head of Department, you will join a small specialist team of advisors and case handlers, handling complaints and enquiries from customers, Claims Management Companies, and Law firms relating to motor finance commission. You will administer all tasks accurately and within defined timescales to ensure regulatory compliance. You will work...

  • Customer Service Representative

    2 weeks ago

    Maple Cross, United Kingdom Mobilize Financial Services Full time

    Reporting to the Head of Department, you will join a small specialist team of advisors and case handlers, handling complaints and enquiries from customers, Claims Management Companies, and Law firms relating to motor finance commission. You will administer all tasks accurately and within defined timescales to ensure regulatory compliance. You will work...

  • Customer Service Ambassador

    4 days ago

    Maple Cross, Hertfordshire, United Kingdom Mobilize Financial Services Full time

    Job OverviewWe are seeking an experienced Customer Service Representative to join our team at Mobilize Financial Services. As a key member of our department, you will be responsible for handling customer complaints and enquiries related to motor finance commission.In this role, you will work closely with our external suppliers to ensure timely responses to...

  • Customer Service Representative

    2 weeks ago

    Maple Cross, Hertfordshire, United Kingdom Mobilize Financial Services Full time

    Reporting to the Head of Department, you will join a small specialist team of advisors and case handlers, handling complaints and enquiries from customers, Claims Management Companies, and Law firms relating to motor finance commission. You will administer all tasks accurately and within defined timescales to ensure regulatory compliance. You will work...

  • Customer Service Representative

    2 weeks ago

    Maple Cross, Hertfordshire, United Kingdom Mobilize Financial Services Full time

    Reporting to the Head of Department, you will join a small specialist team of advisors and case handlers, handling complaints and enquiries from customers, Claims Management Companies, and Law firms relating to motor finance commission. You will administer all tasks accurately and within defined timescales to ensure regulatory compliance. You will work...

  • Customer Service Representative

    2 weeks ago

    Maple Cross, UK, Rickmansworth, United Kingdom Mobilize Financial Services Full time

    Reporting to the Head of Department, you will join a small specialist team of advisors and case handlers, handling complaints and enquiries from customers, Claims Management Companies, and Law firms relating to motor finance commission. You will administer all tasks accurately and within defined timescales to ensure regulatory compliance. You will work...

  • Customer Service Representative

    4 weeks ago

    Waltham Cross, Hertfordshire, United Kingdom NEXT Full time

    Role OverviewWe are seeking a highly motivated and customer-focused Sales Team Member to join our fast-paced store team. As part of our team, your top priority will be to offer outstanding service and excellent stock operations to our customers.About the RoleTo be a successful Sales Team Member, you will:Offer fast and friendly service at all times, helping...

  • Customer Service Representative

    4 weeks ago

    Tile Cross, Birmingham, United Kingdom Lidl Full time

    **About Us**">Lidl is a dynamic and collaborative environment where everyone brings their unique perspective. We value diversity, equity, and inclusion, welcoming applicants from all backgrounds.We offer a competitive hourly pay rate of $16.25, with an additional £2.00 per hour for bank holidays and £3.50 per hour for nights. Our benefits package is...

  • Customer Service Representative

    3 weeks ago

    Waltham Cross, Hertfordshire, United Kingdom NEXT Full time

    Job Description:We are seeking a Sales Team Member to join our team at NEXT. As a Sales Team Member, you will be responsible for providing excellent customer service and ensuring that our customers have a positive experience in store.Below are the key responsibilities of the role:Provide fast and friendly service to customers, helping them to find the...

  • Customer Service Representative

    4 days ago

    Cross Hands, Carmarthenshire, United Kingdom Farmfoods Full time

    Job Opportunity:We are seeking a skilled and friendly Part Time Retail Assistant to join our team in Cross Hands, Carmarthenshire.This role involves working a variety of shifts, with a minimum of 12 hours worked over 3 days from 7 each week, including weekends.The estimated salary for this position is £10.57 per hour.About the Role:Welcome customers with a...

  • Customer Service Specialist

    2 days ago

    Gerrards Cross, Buckinghamshire, United Kingdom Tesco Partners Full time

    We are seeking a dedicated Customer Service Specialist to join our team at Tesco. This role offers a competitive salary of £20,000 - £25,000 per annum, depending on experience.As a Customer Service Specialist, you will be responsible for providing exceptional customer service, ensuring that our customers have an excellent shopping experience. You will work...

  • Design Engineer for Building Services

    2 weeks ago

    Maple Cross, Hertfordshire, United Kingdom True Engineers Full time

    Job Overview: True Engineers is seeking a design engineer for building services to join our team. This is a client-facing role that involves involvement in all stages of projects from inception to completion.Salary: The estimated annual salary for this position is £55,000 - £70,000 depending on experience.Key Responsibilities:Producing drawings and...

  • Mechanical Design Engineer

    1 month ago

    Maple Cross, Hertfordshire, United Kingdom True Engineers Full time

    About the RoleWe are seeking an Associate Mechanical Design Engineer to join our team at True Engineers.Client-facing role with involvement in all project stages from inception to completion.Producing drawings and specifications, and guiding others to complete calculations.Promoting a high level of technical excellence in mechanical engineering within the...

  • German speaking Customer Service and Sales Administrator

    4 days ago

    Waltham Cross, United Kingdom French Selection Full time

    FRENCH SELECTION (FS)German speaking Customer Service and Sales AdministratorLocation: Waltham CrossSalary: £30,000 per annumRef: 2343GTo apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 2343GThe company:A family-owned company that supplies luxurious products to both domestic and...

  • German Speaking Customer Service And Sales Administrator

    2 days ago

    Waltham Cross, United Kingdom French Selection Full time

    FRENCH SELECTION (FS) German speaking Customer Service and Sales Administrator Location: Waltham Cross Salary: £30,000 per annum Ref: 2343G To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 2343G The company: A family-owned company that supplies luxurious products to both domestic and...

  • German speaking Customer Service and Sales Administrator

    6 days ago

    Waltham Cross, United Kingdom CV-Library Full time

    FRENCH SELECTION (FS) German speaking Customer Service and Sales Administrator Location: Waltham Cross Salary: £30,000 per annum Ref: 2343G To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 2343G The company: A family-owned company that supplies luxurious products to both...