Customer Engagement Manager

14 hours ago


Gloucester, Gloucestershire, United Kingdom CV-Library Full time
About the Role

We're seeking a highly motivated and experienced Marketing Campaign Strategist to join our team at Fasthosts. As a key member of our marketing department, you'll play a crucial role in driving revenue growth through strategic marketing initiatives.

Your primary responsibility will be to analyse customer data to identify opportunities for upselling and cross-selling, as well as optimise our existing customer channels to prevent churn. You'll work closely with our marketing team to develop and execute campaigns that showcase the Fasthosts brand and drive business results.

Key Responsibilities
  • Day-to-day optimisation of multiple existing customer channels
  • Implementing post-purchase engagement and onboarding activities
  • Planning and developing marketing use cases and media in the customer control panel to boost net service growth and service lifetime value targets
  • Data-driven analysis and in-depth investigation of individual ad performance and contextual adjustment of content as a result
  • Collaborating with colleagues in the planning and delivery of integrated campaigns that run for our existing customers
Requirements

To be successful in this role, you'll need:

  • Experience in B2B customer service with a focus on creating revenue
  • Strong written content creation skills with ability to take ad ideas from inception to final draft
  • Strong written and verbal communication skills with confidence to represent the UK business to all levels of the organisation
  • Strong data analysis and interpretation skills with experience using tools such as Google Analytics, CRM tools, and marketing automation platforms
What We Offer

We offer a comprehensive benefits package, including:

  • Salary starting from £30,000 + performance-based bonus of 20%
  • 27 days annual leave + bank holidays
  • Hybrid working policy
  • Contributory pension scheme
  • Private healthcare and Life assurance
  • Employee assistance programmes
  • Cycle to work scheme
  • EV Scheme
  • Free parking close to our offices in a vibrant city centre location
Join Our Team

If you're passionate about marketing and have a track record of delivering results-driven campaigns, we'd love to hear from you



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