Customer Service Associate

3 days ago

Milton Keynes, Milton Keynes, United Kingdom South East Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team at South East as a Customer Service Assistant.

This role combines the responsibilities of a Customer Service Assistant and a Pin Technician, providing an exciting opportunity to develop your skills and experience in a fast-paced environment.

Key Responsibilities

  1. Deliver exceptional customer experiences, ensuring a welcoming and engaging atmosphere for all visitors.
  2. Manage the reception area, handling customer inquiries, bookings, and sales opportunities.
  3. Assist with maintaining the bowling equipment and lanes, ensuring a high standard of cleanliness and safety.
  4. Participate in preventative maintenance, repairs, and general building maintenance as instructed by the site management team.
  5. Contribute to a positive, friendly, and open team atmosphere, supporting colleagues and promoting a culture of excellence.

Requirements

  • Excellent communication and interpersonal skills, with a strong focus on customer service.
  • Ability to work efficiently, show initiative, and be flexible around working patterns, including evenings and weekends.
  • Full of determination, enthusiasm, and the ability to work in a fast-paced environment.
  • A nothing is too much trouble attitude, with a strong commitment to providing high levels of customer service.
  • Fully flexible around working pattern, with the ability to work a variety of shifts, including evenings and weekends.
  • Be approachable, helpful, and organised, with the ability to multi-task and prioritise tasks effectively.
  • A strong team player, with an eye for detail and a willingness to learn about bowling machinery.

About Us

At South East, we offer a range of benefits, including Tenpin Treats, free bowling for family and friends, free food (when working 6 hours or more), and enhanced maternity, paternity, and adoption leave.

We are committed to providing a safe and supportive working environment, with opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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