Customer Service Coordinator

9 hours ago

Milton Keynes, Milton Keynes, United Kingdom NHBC Full time

About the Role

We are seeking a highly skilled Customer Service Coordinator to join our team at NHBC. As a key member of our Customer Services department, you will play a vital role in delivering exceptional customer experiences and helping us achieve our business goals.

Key Responsibilities

  • To perform daily tasks such as calls, emails, and online requests within agreed SLA targets and work within legislative requirements to help the team deliver their targets.
  • Working independently, you will have discretion in dealing with builders, developers, housing associations, and local authorities.
  • In-depth knowledge of policies and procedures is essential, along with a proactive, prioritised, and consistent approach to share knowledge and analyse data provided with both internal and external customers to establish and ensure accuracy within the system around liabilities and product.
  • Be aware of the requirements of the business and our customers and escalate matters where necessary.
  • Work as part of a team and be part of a flexible resource to help support other parts of Customer Services during times of peak demand.

Requirements

  • Strong written and verbal communication skills.
  • Confidence in speaking with customers on the phone.
  • Customer service experience.

Why NHBC?

We are proud to be unique in our sector, combining a variety of services and scale that sets us apart. As the market leader, our name is synonymous with new home warranty and insurance. Our people are driven by our core purpose to raise standards in housebuilding and protect homeowners.

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