Customer Service Representative

4 weeks ago


Milton Keynes, Milton Keynes, United Kingdom NHBC Full time
About the Role

We are seeking a highly skilled and motivated individual to join our customer contact team as a Customer Contact Advisor. In this role, you will be responsible for providing excellent service to conveyancers, homeowners, and other stakeholders, ensuring that NHBC policies are in place for new homeowners.

Key Responsibilities
  • Handle inbound and outbound calls, emails, webchat, and online queries from builders, developers, solicitors, and housing associations.
  • Process payment and document requests in a timely and efficient manner.
  • Be aware of business requirements and customer needs, escalating matters as necessary.
  • Perform daily tasks within Service Level Agreements (SLAs) to help the team deliver targets, including dealing with calls, emails, and web enquiries related to our online services and processing work queues.
Requirements
  • Previous customer service experience in an office or retail environment.
  • Competency in using Microsoft Word, Excel, and Outlook.
  • Strong customer and administration skills, with excellent written and verbal communication skills.
  • Self-motivation and ability to prioritize workload and take ownership of tasks.
Why Join NHBC?

At NHBC, we pride ourselves on being unique. As the market leader, our name is synonymous with new home warranty and insurance. Our people are driven by our core purpose to raise standards in housebuilding and protect homeowners. We offer a modern, lifestyle-friendly work environment, investing in technology, data, and new ways of working. We need passionate, talented, and driven individuals to join us on this journey.

Your Future with NHBC

We have a strong track record of internal mobility and career progression opportunities. We offer exceptional personal development and training, with the opportunity to gain recognized qualifications and professional memberships. If you're ambitious, driven, and hard-working, you will succeed with us.



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