Council Tax Recovery Specialist

2 weeks ago


Basildon, Essex, United Kingdom Refine Recruitment Full time

Refine Recruitment is seeking an experienced Council Tax Recovery Specialist to join their team in Basildon.

The successful candidate will have a strong background in Council Tax recovery and experience working with the Civica Open Revenues system. They will be responsible for handling calls, processing payments, and arranging payment plans, as well as managing enforcement actions and representing the council at court hearings.

Key Responsibilities:

  • Customer Service: Handle customer inquiries and resolve issues related to Council Tax recovery.
  • Payment Processing: Process payments and arrange payment plans to ensure timely collection of Council Tax.
  • Enforcement Actions: Manage enforcement actions to recover outstanding Council Tax debt.
  • Court Representation: Represent the council at court hearings to defend against debtors.
  • System Management: Utilize the Civica Open Revenues system to manage Council Tax recovery operations.

Essential Experience:

  • Council Tax Recovery Background: Minimum 2 years of experience in Council Tax recovery.
  • Civica Open Revenues Expertise: Proficiency in the Civica Open Revenues system.
  • Legislative Knowledge: Understanding of Council Tax legislation and procedures.
  • Customer Service Skills: Excellent customer service skills to handle customer inquiries and resolve issues.

We are offering a competitive salary of £20-25 per hour PAYE/Ltd (Umbrella) and immediate start for the right candidate. If you are passionate about delivering excellent customer service and have experience in Council Tax recovery, please submit your application.



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