Creator Support Specialist

2 days ago


Liverpool, Liverpool, United Kingdom Rize Agency Full time

We are seeking a Creator Support Specialist to join our team at Rize Agency. As a Creator Support Specialist, you will be responsible for communicating with fans of content creators, building relationships, and fostering engagement.

This role is ideal for someone with strong conversational skills who enjoys working in a fast-paced, remote environment.

Key Responsibilities:

  • Engage in real-time conversations with fans and subscribers on subscription platforms.
  • Maintain a friendly, engaging, and professional tone to enhance the fan experience.
  • Build and sustain long-term relationships with subscribers to increase engagement and retention.
  • Promote content, upsell premium services, and maximise creator earnings.
  • Collaborate with the management team to align chat strategies with creator goals.
  • Track and report key metrics related to fan engagement and revenue growth.
  • Ensure confidentiality and professionalism when handling sensitive information.

Requirements:

  • Fluent in written English (other languages are a plus).
  • Strong communication and conversation skills.
  • Ability to work 8 hours a day, 6 days a week.
  • High attention to detail and multitasking abilities.
  • Must be self-motivated and capable of working independently with minimal supervision.
  • Reliable internet connection and basic tech skills (experience with chat software is an advantage).
  • Previous experience in online customer service, sales, or chat-based roles is preferred but not essential.

Benefits:

  • Salary + Commission: competitive base salary plus performance-based commission.
  • Remote work: enjoy the flexibility of working from anywhere in the world.
  • Growth opportunities: a fast-growing company with opportunities for career advancement.
  • Supportive, collaborative team focused on shared success.


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